Support » Plugin: StatCounter - Free Real Time Visitor Stats » Dashboard > Statcounter Stats = Blank Page

  • Resolved John

    (@johncharlton)


    I have statcounter installed on many WordPress.org sites and they seem to have stopped showing stats from within WordPress Dashboard. The page displays but there is no content. When I log into statcounter.com everything displays normally.

    I am using the latest version of Google Chrome on Mac OSX 10.6.8 with WordPress 3.6.

    Seems to work fine in Firefox.

    Any suggestions?

    http://wordpress.org/plugins/official-statcounter-plugin-for-wordpress/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author StatCounter

    (@statcounter)

    That’s very strange. So it’s a browser specific issue. I’ve tested this with Chrome on windows and it’s working for me. Can you include a screenshot of what the page looks like?

    Sorry I didn’t see this thread, same exact issue. Long time Statcounter plugin user, with paid account there. The plugin has always worked INSIDE the WP admin area. Lately it is just BLANK. SC support said “just use the website.” Really would rather not, love the plugin convenience. Is there a fix for this issue in the works?

    Using:

    latest Chrome on Win 7
    and
    latest Chrome on Mac OSX 10.6.8

    Latest version of WP (3.6) and ALL else is always up to date, always.

    Seems to work in FireFox (latest version), so this may be a CHROME problem? If anyone can fix, ever so grateful (prefer to use Chrome lately).

    Plugin Author StatCounter

    (@statcounter)

    What exact version of Chrome are you using?

    OK I think I figured it out, at least for our sites.

    If you are using AdBlock in Chrome, you need to tell that add-on NOT to run at all on the page/domain, then refresh and voila! Statcounter will show again INSIDE your WP-admin area.

    At least it is showing now for us (Chrome on Win 7).

    Hope this helps!

    Plugin Author StatCounter

    (@statcounter)

    Ah – thank you for helping to solve this issue.

    Most welcome, love the plugin and was missing it terribly! Actually I feel kinda dumb that I didn’t see the big RED AdBlock symbol engaged in the Chrome toolbar before contacting SC support, and posting here, etc. Duh! 🙂 Thanks for your responses, though.

    John

    (@johncharlton)

    Ha! That’s it. I join you in feeling a little dumb. Just installed AdBlocker. You think that would be top of mind. Still, all’s well that ends well. Thank you both. I love statcounter.

    delete this post please, problem solved

    I am using an advanced blocker called Ghostery….

    I have that showing my domain on the whitelist, however it does not report any attempts of it reaching out….

    I have white listed http://statcounter.com/ however it is still not showing in the WP Admin.

    Any Suggestions?

    While it works in a browser without tracker blockers or ad blockers, it seems to forget the login information to the statcounter site, even when clicking on remember me. – any similar experience?

    Plugin Author StatCounterSupport

    (@statcountersupport)

    Try white-listing *.statcounter.com

    That should help!

    Thanks

    I appreciate the response, but the only way it whitelists is by domain name (mydomain.com), not sub-domains (sub.mydomain.com)

    I guess I wasn’t clear enough.

    Plugin Author StatCounterSupport

    (@statcountersupport)

    I see only option is to use browser that do not have this add-on until Ghostery release sub-domain level whitelist feature.

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
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