• Resolved jorgecal

    (@jorgecal)


    When you hover over the graphs on the dashboard in the website’s backoffice, all the information disappears.

    This has been happening since the last plugin update (14.4.1). I have already reverted to previous versions and the same thing happens.


    • This topic was modified 1 year ago by jorgecal.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jorgecal

    (@jorgecal)

    When you hover over the graphs on the dashboard in the website’s backoffice, all the information disappears.

    This has been happening since the last plugin update (14.4.1). I have already reverted to previous versions and the same thing happens.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @jorgecal

    Could you please post your site URL here so that we can have a look? Does this happen with just Jetpack enabled and all other plugins disabled?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    👋 For folks experiencing this issue, please try the following:

    • Clear your browser cache
    • Clear the widget cache by going to https://yourjetpack.blog/wp-admin/?force_refresh=1 Replace yourjetpack.blog with your site’s domain.

    Please then test mousing over the chart and let us know if the issue is fixed.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @jorgecal,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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