Dangerous file – urgent action

  • nonasnonas

    (@nonasnonas)


    5 days, 9 hours ago

    From Malware Scanner I can not send this for analysis or do any other action but I copied the code: ” {“3bd11740b1718281c998433730217af8”:{“path”:”%2Fwp-content%2Fthemes%2Fbetheme%2Ffunctions%2Ftheme-shortcodes.php”,”full_hash”:”8757cafe5a1a9903c5cd224fd7cd7894″,”real_full_hash”:null,”pscan_file_id”:”ce0e204a2c938d7155b12a43bc007a2c”,”pscan_status”:”DANGEROUS”,”last_sent”:”1785535528″}} ”

    Please advise how to proceed. Thank you, Nona

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Andrei CleanTalk

    (@blazirsky)

    5 days, 9 hours ago

    Hello Nona,
    Thank you for reaching out.

    We are already aware of this issue. The file is being marked as dangerous due to a false positive, but the file itself is safe.
    Our developers are currently working on it. We will let you know once the file has been fixed.

    Thank you.

    Thread Starter nonasnonas

    (@nonasnonas)

    5 days, 1 hour ago

    Thank you Andrei, feel better now! Nona

    Plugin Support Andrei CleanTalk

    (@blazirsky)

    5 days, 1 hour ago

    You’re welcome, Nona! We have also marked this file as safe for your website, so everything should work correctly now.
    Our developers are currently working on a complete solution to prevent this issue in the future.

    Plugin Support Andrei CleanTalk

    (@blazirsky)

    1 day, 11 hours ago

    Hello @nonasnonas,

    Thank you for your patience.

    We just wanted to let you know that our developers have resolved the false positive issue with this file. It will no longer be detected as dangerous.

    If you have any questions or need further assistance, please let us know.

Viewing 4 replies - 1 through 4 (of 4 total)

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