Plugin Support
Darian
(@d0153)
Hi @meganmasterson
Thank you for reaching out and for providing the details about the issue. Let me assist you with troubleshooting this.
Could you please enable debugging on your website and then try to replicate the error? This should display a more detailed error message. If you see one, kindly share the full error message so I can investigate further on my end.
Additionally, if you haven’t already, please ensure that you’re using the latest versions of our plugins, as outdated versions can sometimes cause this type of issue.
Let me know how it goes.
Plugin Support
Darian
(@d0153)
Hi @meganmasterson
Thanks for your response and for sharing the debug file.
Unfortunately, I wasn’t able to locate any fatal or critical error messages in the logs you provided. Were you able to replicate the issue after enabling debugging? If not yet, please try to reproduce the issue on your site, and then send us the updated debug log file right after. This will help us investigate the problem more effectively.
Plugin Support
Darian
(@d0153)
Hi @meganmasterson
Thanks for your response.
Unfortunately, I still don’t see any Fatal Errors or Critical Errors in your logs.
To help us move forward, could you confirm if you’re able to replicate the issue on your end? If not, perhaps one of your teammates can try to replicate it from their end—this way, we can capture any error messages that appear in the logs.
If you’re still unable to reproduce the issue but receive another report, please ask the user to include a screenshot of the error. That would be really helpful for our investigation.
Hi @d0153 ,
I’m unsure of how to replicate the issue, other than replicating in our staging environment which we’ve done & tested debugging with. But yes I have a test role that is still receiving the error: https://ibb.co/VWpTnBn5
This happens in both the staging and the production environments of wordpress. Thank you!
Hi @meganmasterson ,
Thank you for your message and the information.
When a “There has been a critical error on this website” occurs on screen, a corresponding error normally gets logged in the debug log for that message, which provides more information about the “critical error”. Would you be able to clear your log file, reproduce the “There has been a critical error on this website”, and then, check and send over the debug log file again?
Hi @tristan083 ! Thanks for bearing with me, I am relaying messages from our support side to get this info. Here’s what I was told to relay:
https://ibb.co/m5sTgyh2
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the learndash-notifications domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /nas/content/live/clientport1stg/wp-includes/functions.php on line 6121
Deprecated: Creation of dynamic property PublishPress\Permissions::$default_advanced_options is deprecated in /nas/content/live/clientport1stg/wp-content/plugins/presspermit-pro/vendor/publishpress/publishpress-permissions/classes/PublishPress/Permissions.php on line 186
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the presspermit-pro domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /nas/content/live/clientport1stg/wp-includes/functions.php on line 6121
Deprecated: Creation of dynamic property LearnDash_Notifications_Status_Page::$show_settings_page_function is deprecated in /nas/content/live/clientport1stg/wp-content/plugins/learndash-learndash-notifications-40c18854865d/includes/admin/class-status-page.php on line 17
Deprecated: Creation of dynamic property LearnDash_Notifications_Logs_Page::$show_settings_page_function is deprecated in /nas/content/live/clientport1stg/wp-content/plugins/learndash-learndash-notifications-40c18854865d/includes/admin/class-logs-page.php on line 12
Deprecated: Return type of Pimple\Container::offsetExists($id) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/clientport1stg/wp-content/plugins/presspermit-pro/vendor/pimple/pimple/src/Pimple/Container.php on line 133
Deprecated: Return type of Pimple\Container::offsetGet($id) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/clientport1stg/wp-content/plugins/presspermit-pro/vendor/pimple/pimple/src/Pimple/Container.php on line 98
Deprecated: Return type of Pimple\Container::offsetSet($id, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/clientport1stg/wp-content/plugins/presspermit-pro/vendor/pimple/pimple/src/Pimple/Container.php on line 79
Deprecated: Return type of Pimple\Container::offsetUnset($id) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/clientport1stg/wp-content/plugins/presspermit-pro/vendor/pimple/pimple/src/Pimple/Container.php on line 143
Deprecated: Creation of dynamic property PublishPress\EDD_SL_Plugin_Updater::$beta is deprecated in /nas/content/live/clientport1stg/wp-content/plugins/presspermit-pro/includes-pro/library/edd-sl-plugin-updater/EDD_SL_Plugin_Updater.php on line 50
Hi @meganmasterson ,
Thank you for your message and the information.
Unfortunately, I’m not finding anything from the logs you shared that would correlate to a “critical error” nor am I finding a log that relates to The Events Calendar plugin.
At this point, I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Kindly try to:
- Deactivate all other plugins except for The Events Calendar Plugins.
- And, switching to the Default theme.
Please read the Testing for Conflicts Article before doing anything.
To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.
Plugin Support
Darian
(@d0153)
Hi @meganmasterson
I hope all is going well for you. I noticed that it’s been a bit since we last heard from you. Have you had a chance to try the recommendation provided above?
Hi @d0153 , I relayed Tristan’s suggestion to my support rep to work through earlier this morning. Thank you for checking in!
Hi @meganmasterson ,
Thank you for your message and the update.
Please feel free to let us know how things went or if you have further questions/concerns.
Plugin Support
Darian
(@d0153)
Hi there,
It looks like we haven’t heard back from you in a while, so I’ll go ahead and close this thread for now.
If you still need assistance, feel free to reopen this thread or start a new one
