Can you show a screenshot of all the settings on that one coupon? Does it happen when you create a new one too?
I also tried creating a new coupon code with the same settings. I got the same message.
I have taken screenshots of the 3 settings screens for the coupon but I don’t know how to attach/insert them here.
You can use something like imgur, pastebin or snag.gy
I misread your initial issue. Apologies. There was a glitch that we discovered last week regarding manual orders. Give me a few to find that thread.
I thought this was an order on the frontend
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This reply was modified 6 years, 11 months ago by
Stef.
Sorry for the delay. On my phone. Here’s the thread where I show how to fix this.
I don’t think they’ve fixed the issue yet but try my fix.
https://wordpress.org/support/topic/coupon-usage-limit-has-been-reached-message-when-adding-order-on-back-end/
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
Hi @kaylesarchelle,
Can you confirm whether the manual order you are trying to create is for a “guest” user?
As Stef mentioned, there’s an open bug report in WooCommerce, where coupon codes cannot be added to orders created manually. This is only happening when the order is created for a guest user, and not when a customer account is linked to it.
So, if this is indeed the issue you are experiencing, I’m afraid we’ll have to ask for a bit more patience. Keep an eye out for any future WooCommerce updates, as that’s how the issue will be addressed.
For reference, this is the bug as reported in the WooCommerce repo:
https://github.com/woocommerce/woocommerce/issues/23836
Thank you Stef and Fernando. It was indeed for a guest user. I have tried assigning it to a registered user and this worked fine. Thanks again for your help.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
Hi @kaylesarchelle,
Thank you for confirming!
I’ll close this thread for now, as the issue has been identified and reported, and it is being worked on.
