Support » Plugin: Social Media Share Buttons | MashShare » Counter no working

  • schindler

    (@schindler)



    Hi, i’ve have some problem with share counter. I’ve activated debug and i’ve this message:
    {“error”:{“message”:”(#4) Application request limit reached”,”type”:”OAuthException”,”is_transient”:true,”code”:4,”fbtrace_id”:”GDcTOiYAtWd”}}

Viewing 5 replies - 1 through 5 (of 5 total)
  • schindler

    (@schindler)

    In article have: {“total”:0,”error”:””,”twitter”:0,”google”:0,”pinterest”:0,”linkedin”:0,”vk”:0,”facebook_shares”:0,”stumbleupon”:0,”buffer”:0}

    puda

    (@puda)

    Exact same issue, another member had the same issue about a week ago. I suspect that something is off or Facebook changed something.

    I have contacted the Mashare support by email. Tried their tutorial by deactivating the share count + using debug mode for more than 24 hours but issue remains.

    Thanks

    Plugin Author Rene Hermenau

    (@renehermi)

    Good morning,

    Problem is caused by the facebook rate limit. We have an idea how to resolve this and will come with a solution hopefully soon.

    schindler

    (@schindler)

    Facebook says

    Thanks for reaching out. I think your app has reach access limit to facebook server. As you may know, we have a throttling system to control incoming request volume so that our server will not be overloaded. I suggest you to carefully read through this doc: https://developers.facebook.com/docs/graph-api/advanced/rate-limiting (or if you are using marketing api: https://developers.facebook.com/docs/marketing-api/api-rate-limiting) to check if your app send request within the limitation there. Notice that a spike in request volume can easily trigger the alarm and your app will be blocked for a short period of time. If you have more question about app request limit, please let me know.

    and then? what should I do?

    P.s but whatsapp

    It isn’t counted? you don’t have an internal counter?

    puda

    (@puda)

    I have just asked the team for an update by email 🙂 I know they are working on it but there was no ETA. Thanks for your message though! I am sure it helps a lot.

Viewing 5 replies - 1 through 5 (of 5 total)
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