Connection broken after switch from http to https

  • Resolved vbabic

    (@vbabic)


    6 years, 4 months ago

    Hi everyone,

    Recently I’ve moved my site from one server to another. The reason was that the previous provider couldn’t support https. This is the third time I’ve switched servers, so I know the procedure about disconnecting and reconnecting JetPack and everything.

    However, after the move to the new server and after connecting my site to my JetPack/Wordpress account, something strange happened:
    – My Dashboard showed no previous statistics, it behaved as if it was a new freshly installed WordPress site with no history
    – My “Personal” JetPack account plan was not recognized, and JetPack showed me as being on the “Free” plan

    I tried disconnecting, reconnecting, uninstalling and reinstalling, but nothing helped.

    When I click “Switch Sites” on WordPress.com I can see that there are two sites listed. Since “http” or “https”. No matter which one of those sites I click, I am always taken to my original site which shows me my original statistics and my “Personal” plan. However, when I am in the Admin dashboard on my server, I see new statistics and I see the “Free” plan.

    From my server’s Admin dashboard, I can disconnect JetPack and reconnect – this always get me to the “new” site. I tried changing my site URL in the settings back to “http” and then reconnect, but I still get connected to the “new” site rather than the “old” one.

    I tried deleting JetPack, reinstalling it, reconnecting… no matter what I do – my WP Admin dashboard always shows the “new” site, and my WordPress.com sites always connect me to the “old” one.

    Does anyone have any ideas, what could I do to get this fixed?

    Thanks,

    Vjeko

    Does anyone have any idea about what I

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support darnelldibbles

    (@darnelldibbles)

    6 years, 3 months ago

    Hi there,

    Your stats aren’t lost – we just need to reconnect them to your new blog ID. Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack. If the URL changed anytime between the time you first connected and when you reconnected, the system on our end would recognize the new URL as a new site and would assign a new blog ID – which in turn would appear that you lost all your prior stats.

    In your case, your site URL when you first connected Jetpack was https://vjeko.com but I also see http://www.vjeko.com/1579017843-dedupe/.

    I have reconnected your stats to your new blog ID and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com – please note that it may take up to a day for the update to be reflected in your Dashboard.

    Let me know if you have any questions.

    Thanks,

    Thread Starter vbabic

    (@vbabic)

    6 years, 3 months ago

    Thanks a lot! Yes, I believe I see now what happened. My previous blog provider (MediaTemple) had some staging functionality on which I could test new blog settings in a sandbox environment. Now I don’t remember the exact address my site was given for staging, but I believe the address you show is the correct one.

    In any case, everything is okay now, and all seems to be working just fine.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Connection broken after switch from http to https’ is closed to new replies.