Hello @alev,
Hope things are going great for you. Also, I’m sorry for the inconvenience.
I recreate the Restricted Key several times and still have the same error.
If I’m understanding this correctly, you navigated to the Manage API key page and created a test restricted key, and then you’re getting the error.
It could be related to a permission issue, or another account was selected from the top-left corner.
However, have you tried adding the Forminator App to the Stripe Dashboard as mentioned here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#connect-to-stripe? Please note that if the install button is greyed out, you must select the correct account from the top-left corner of the Stripe Dashboard page. Once installed, you’ll see the newly generated test publishable and restricted keys, which you can add there. This helps resolve the issue.
Could you please try these steps and share the outcome with us?
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Kind Regards,
Imran Khan
Hi @alev,
Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.
Best Regards,
Nithin
Thread Starter
alev
(@alev)
Hello I was a way on the prtject and finally came back to the issue.
CLient decided to move fron stripe to PayPall and we jus try to connect to PayPall We have same issue.
YOur plugin is not working correctly.
I get the same message
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This reply was modified 2 days, 17 hours ago by
alev. Reason: The image did not work
Thread Starter
alev
(@alev)
Can I gave you full access to a website and you can investigate what is wrong with your plugin.
I talk to PayPall support and there is not issue with the theire part
Please help .
Or I will have to go to a different plugin and I really do not want dealing with this. because after payment gateway is connected we have tons of programming to do…+
Hello @alev
We did some tests on our end to try to replicate this issue, but I’m afraid that nothing we tried so far has been able to show the same behaviour as you are experiencing.
If you can provide us with more information, like the form export and site health info we may be able to identify the problem.
Subject: ATTN: WPMU DEV support – wp.org
Please send:
– Link to your WordPress site
– Download link to file
– Link back to this thread for reference (https://wordpress.org/support/topic/topic-title/)
– Any other relevant URLs/info
To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.
Best Regards
Amin
Thread Starter
alev
(@alev)
Hello Amin,
The link you provided is not working (https://wordpress.org/support/topic/topic-title/).
I have created an export of the form, although the form itself does not seem to be the cause of the issue. Everything was functioning correctly until the payment gateway connection process for Stripe and PayPal was updated.
Regarding the site health information, I am using the Gravity Forms tool to generate this data and hope it will be sufficient.
Domain: https://projectivities.com/
Please provide your email address so I can send the necessary information to you.
Thank you,
Respectfully
Lev Abramovich
