Conflict with my Theme

  • Resolved artemis21

    (@artemis21)


    8 years, 8 months ago

    Hi,

    I have Sensetheme purchased on themeforest, If I have WP Chat enabled the custom CSS editor in the admin area of the theme is not workin, and nstead of the usual textbox where I can write css in it, I only see non-editable text.

    Any fix?

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jarryd Long

    (@jarryd-long)

    8 years, 8 months ago

    Hi there

    Thank you for getting in touch with us and I apologize for the inconvenience caused by this.

    Would it be possible for you to send screenshots of what you’re experiencing so that I can look further into this for you?

    Also, please confirm what versions of our plugin are installed?

    Thread Starter artemis21

    (@artemis21)

    8 years, 8 months ago

    Hi,
    Thank you for your reply. Here the images of how it is vs how it should be:

    Img 1

    Img 2

    Plugin version is 7.1.05 on WP 4.8.1

    Thank you

    • This reply was modified 8 years, 8 months ago by artemis21.
    • This reply was modified 8 years, 8 months ago by artemis21.
    Jarryd Long

    (@jarryd-long)

    8 years, 8 months ago

    Hi there

    Thank you for sending the screenshots through.

    Please open the above page with the console log open and let me know if there are any JavaScript errors that come up?

    This can be done by right clicking on the page, clicking ‘Inspect’ and then on the ‘Console’ tab. You may need to refresh the page with this log open to ensure the errors are logged correctly.

    Thread Starter artemis21

    (@artemis21)

    8 years, 8 months ago

    Hi,

    This is the error. I think it has to do with the text editor.

    Error

    Thank you

    • This reply was modified 8 years, 8 months ago by artemis21.
    Jarryd Long

    (@jarryd-long)

    8 years, 8 months ago

    Hi there

    Thank you for sending the screenshot through.

    Please go to ‘Live Chat’ -> ‘Settings’ -> ‘General’ and ensure that ‘Enable notifications on all pages’ is disabled.

    Please let me know if this helps at all?

    Thread Starter artemis21

    (@artemis21)

    8 years, 8 months ago

    Hi,

    Thank you, this solved the problem.

    Jarryd Long

    (@jarryd-long)

    8 years, 8 months ago

    Hi there

    So glad to hear 🙂

    Just shout if there’s anything else we can assist you with!

Viewing 7 replies - 1 through 7 (of 7 total)

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