Code no more active

  • Resolved pipoulito

    (@pipoulito)


    7 years, 11 months ago

    Hi,

    Google analytic tells me that the ecommerce code is no more active although before everything was set correctly and used to work well…Could you help please?
    thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Conversios

    (@tatvic)

    7 years, 11 months ago

    Hi,

    Thank you for contacting us!

    We’ll definitely help you to troubleshoot the issue. For that, we request you to share your store URL with our plugin installed.

    Also go through the Description, FAQs & other support thread questions of our plugin first, it will help you to understand the changes with the latest update.

    Hope to hear you soon

    Thanks & Regards,

    Thread Starter pipoulito

    (@pipoulito)

    7 years, 11 months ago

    Thanks a lot, the URL is https://emoh-mobilier.com
    I looked in FAQ but i see no reason it does not work…

    Plugin Author Conversios

    (@tatvic)

    7 years, 11 months ago

    Hi,

    You are facing common issue with the latest version of our plugin. We have implemented the new GA tracking method “Global Site Tag (gtag.js)” in the new version of our plugin so now you need to remove the legacy UA script in case you have implemented it manually on your store & enable Add Global Site Tracking Code ‘gtag.js’ option from our plugin.

    Hope this helps!

    Thanks & Regards,

    P.S: This is the common issue, that’s why we suggest you to go through the other support thread questions.

    • This reply was modified 7 years, 11 months ago by Conversios.
    Thread Starter pipoulito

    (@pipoulito)

    7 years, 11 months ago

    Thanks i did it, how can i verify it’s ok now ?

    Plugin Author Conversios

    (@tatvic)

    7 years, 11 months ago

    Verify the data in your GA account for next couple of days.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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