• Resolved rapward

    (@rapward)


    I have a problem with the plugin in the “Malware Scanner” section. Unexpected response code: 0. Error: timeout
    Stage: signature_analysis. The site started loading slowly, what could be the reason?

    • This topic was modified 8 months, 3 weeks ago by rapward.
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  • Hello @rapward,

    Please, check if your website meets the system requirements, the guide is here:
    https://cleantalk.org/help/system-requirements-for-anti-spam-and-security

    Also, please, delete all unused, outdated and abandoned plugins and themes from your website. Doing so will reduce the total amount of files for the scanner to check.

    Disable the options “Scan for outbound links”, “Heuristic analysis” and “Fronted Malware scanner”, then launch the Malware Scanner again:
    • WordPress Admin Page → Settings → Security by CleanTalk → General Settings → section “Malware Scanner” → disable the options “Scan for outbound links”, “Heuristic analysis” and “Fronted Malware scanner” → Save Changes.

    After the initial scan, please enable the options “Scan for outbound links” and “Heuristic analysis” back. Now future scans will be faster and more stable.

    Did it help?

    Thread Starter rapward

    (@rapward)

    The script is likely to exceed the execution time limit. So, i increased it)) And everything worled again

    Thank you for your details.

Viewing 3 replies - 1 through 3 (of 3 total)

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