Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    Please send me a link to your site so I can look into this for you?

    Thread Starter edsonsantos

    (@edsonsantos)

    Hi,
    This is the URL http://studiobrillare.com.br/
    If you click on other pages Live chat window appears.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    I tried visiting your site but was faced with an error of ‘This site can’t be reached’. Is that link still available?

    Thread Starter edsonsantos

    (@edsonsantos)

    Hi,
    Yes this domain exists and is functioning normally.
    http://studiobrillare.com.br/

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    I’ve tried visiting it again but I’m getting the same error.

    Are you perhaps blocking users based on Geolocation? We’re based in South Africa.

    Thread Starter edsonsantos

    (@edsonsantos)

    Hi,
    The where is made this block that I know and via IP. only the provider makes this control.
    Have you performed a remote maintenance.
    I really need your help.
    Thank you

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    Unfortunately I can’t access your site on my side. Please try whitelisting my IP address (105.228.70.138) so that I can try again?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘chat window does not appear’ is closed to new replies.