Support » Plugin: WP Live Chat Support » Chat Does not appear

  • Resolved SteveHale

    (@stevehale)


    Hi

    I have installed this plugin. Made it active but when a user goes to the site there is no chat icon or prompt, so users cannot chat.

    If I login to the site as an agent, then go to a remote PC I have access to and go to the site nothing happes. Also in your plugin I see ZERO visitors, despite being on the web site.

    Does this plugin operate of shortcodes??

    Steve B

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @stevehale,

    Thank you for getting in touch, we do appreciate your time.

    I visited your site and it appears the WP Live Chat Support files are not being loaded on the website.

    I believe this may be due to a missing wp_footer() call within your theme’s footer.php file.

    Could I ask you to take a look at the following documentation which documents the steps required to confirm and resolve this issue: https://wp-livechat.com/docs/troubleshooting/quickview/my-chat-box-is-not-showing/

    I hope this helps?

    That is not the case the wp_footer call is in the footer.php file.

    Your plugin still does not work!

    Regards

    Steve B

    Plugin Author DylanAuty

    (@dylanauty)

    Hi @stevehale,

    Thank you for getting back to me.

    I had another look at the website, and it appears that some scripts are loading as intended, while others are not.

    I would like to ask you to please email us at the following email address: nick[at]wp-livechat.com so that we can discuss this a bit further in a private thread.

    We would like to discuss some further debugging options to find the cause of the issue and resolve it for you as promptly as possible.

Viewing 3 replies - 1 through 3 (of 3 total)
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