Support » Plugin: Knowledge Base for Documents and FAQs » Category description not showing up

  • Resolved mansario

    (@mansario)


    Hello,

    I am evaluating KB plugin to advise one of my clients. When I select the Description option in the category settings, the description is not displayed, neither in the preview nor in the front. Is this a known problem?

    Regards,
    Mansario

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author echoplugins

    (@echoplugins)

    Hi,

    We cannot replicate your issue. If you have turned on the option in the KB config settings and have entered in the description text in the category itself it should be displaying on the KB main page.

    If you need further assistance please open up a support ticket on our website.

    Please note: These forums are not monitored regularly and don’t provide the tools for us to support you better.

    If you require further assistance please open a support ticket on our contact form at
    https://www.echoknowledgebase.com/contact-us/

    Thank you,
    Dave

    Hi Guys,

    I have added a description on my categories, but they are not appearing on the website. Is that a theme issue? Below is the url to troubleshoot. Appreciate any help on this.

    http://ankitbansal.org

Viewing 2 replies - 1 through 2 (of 2 total)
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