Knowledge Base for Documents and FAQs

Description

Manage your documents with our easy-to-setup Knowledge Base plugin. The Knowledge Base comes with multiple layouts, styles and color themes. This flexible and simple configuration makes it easy to match it to your theme.

Help your users and customers find documents and faqs with a well-organized knowledge base that also looks professional. See a live demo of our knowledge base here.

Features of the plugin include:

  • Have up to 3 levels of categories and sub-categories.
  • Order articles and categories alphabetically, chronologically or in any order.
  • Choose from 16 pre-defined color themes.
  • Choose from 4 pre-defined style combinations.
  • Choose article template – current theme template or Knowledge Base template
  • Add tags, breadcrumbs, back button and comments to your articles.
  • Use visual builder and check your configuration changes in live preview.
  • Add AJAX enabled search box.
  • For better SEO, choose the URL for your articles.
  • Setup hierarchical documentation with sub-categories.
  • Set front-end text to any language.
  • Looks great on phones and tablets.
  • KB Articles and Categories are CPTs.

Do You Need a Simple Setup and a Basic Knowledge Base ?

  • Start right way with a basic Knowledge Base created during plugin installation.
  • Choose from predefined layouts and styles to avoid dealing with templates.

Do You Need a Highly Customizable Knowledge Base with Advanced Article Hierarchy ?

  • Organize your articles with up to three levels of categories and subcategories.
  • Benefit from the most advanced yet easy-to-use configuration available.

A Great Solution For These Applications

  • Frequently Asked Questions (FAQs),
  • Internal knowledge base for your employees and teams,
  • External knowledge base for your customers,
  • Documentation about your products and services, and
  • Software manuals

Check out KB layouts and styles at Catalogue of Knowledge Base Layouts

Help us translate the plugin with WPML / WP-Translations Community.

GO FURTHER WITH ADD-ONS

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Explore Layout Combinations.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledge Base has its own article URLs, KB Main Page and admin screens. Learn More.

Screenshots

  • The Basic Layout of Knowledge Base Main page

  • The Tabs Layout of Knowledge Base Main page

  • Article with breadcrumbs, back button, tags and comments

  • Frequently Asked Questions (FAQs) page

  • Order Articles and Categories in any sequence using visual builder

  • Knowledge Base configuration settings in visual builder

  • Knowledge Base Color Themes

  • Manage articles

  • Manage categories

Installation

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Unzip the file echo-knowledge-base.zip.
  3. Upload the ‘echo-knowledge-base’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Installation Instructions

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Unzip the file echo-knowledge-base.zip.
  3. Upload the ‘echo-knowledge-base’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.
Where can I find complete documentation?

Full searchable docs can be found at Knowledge Base

What browsers work with Echo Knowledge Base?

We support the current major release and one past major release of the following browsers: Internet Explorer/Edge, Firefox, Safari, and Chrome.

Reviews

Exactly what I was looking for and Great Support!

I looked and searched for a KB/FAQ plugin that would do what I needed and I went through many. This is it! It’s easy to use, simple, clean, intuitive. It just works. I ran into an issue and contacted the developer and he responded to me within minutes, willing and ready to help. And in the end, the issue turned out to be something that I had done – and not an issue with the plugin itself. Great work from Echo. Keep it up!

Orderly, clean, & intuitive. Nice, helpful people at Echo Plugins

I’ve never set up a knowledgebase before, but I’ve used plenty of them. I looked at all the WP offerings before choosing this one. It was one of the newest available, but I liked the clean, appealing design, and it had all the features I needed plus many more. I didn’t want to learn another new thing. I wanted something straightforward and logical. this appeared to be just that when I selected it.

After activating the plugin, I simply knew how to use it. I had it up and running quickly. I don’t have much of the content ready yet, consequently, I’ve spent more time on this review that it took me to figure out how to use Echo Knowledgebase. The setup was exactly how I expected it would be. Intuitive. That’s the best kind of software.

Because I had reason to contact the developer, I found out that he was nice, fast, thorough, and helpful.

Great plugin! Thanks!

Read all 10 reviews

Contributors & Developers

“Knowledge Base for Documents and FAQs” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.0.1, June 8, 2017

  • Fix: Configuration caching
  • Fix: Article Page shortcode not working in some cases
  • Fix: Configuration screen refresh issue

3.0.0, June 2, 2017

  • New: Tags with configuration to display on article pages
  • New: Control whether or not to display comments for each article
  • New: Breadcrumbs with configuration
  • New: Back button with configuration
  • New: Choice between current theme template and KB template for articles
  • New: On/off display of top category description
  • New: User interface to configure KB using Mega Menu
  • Improved: Handling shortcodes in articles
  • Improved: Search input now uses OR condition for all entered words
  • Fix: Selected tab is not highlighted
  • Fix: Respect Main Page hierarchy
  • Fix: Add missing configuration for text when Tabs Layout has top categories drop down
  • Fix: Minor issues

2.1.0, May 4, 2017

  • New: Basic Layout now has 3 levels of categories
  • New: Visual configuration with live preview of configuration changes including layouts
  • New: Overview screen now displays a link to What’s New page
  • New: Switch to Demo KB in order to better see what given layout and style looks like
  • New: Switch between Main Page and Article Page configuration
  • Improved: Reorganized some configuration settings, grouping them by common visual elements
  • Improved: Add Name to Feedback form
  • Improved: Code cleanup and refactoring
  • Fix: Various small fixes

2.0.0, March 9, 2017

  • New: Visual builder admin page where user can order articles and categories in any sequence
  • New: Visual builder allows user to dynamically switch between sorting by title and sorting alphabetically
  • New: Search box now has a new configuration to adjust its padding, margin and input field width
  • Fix: Various small improvements

1.3.0, Feb 25, 2017

  • New: Categories can now be sequenced by date or name
  • New: Code and page setup for future release of a visual builder (not available yet)
  • New: Polish translation (thanks to Arthur)
  • Improved: Hide advanced configuration with accordion
  • Fix: Ensure that no other KB has the same common article path
  • Fix: Refresh rewrite rules when needed
  • Fix: Sub-sub categories not showing
  • Fix: Article links in search results could be old

1.2.0, Feb 11, 2017

  • New: Initial work to enable translations for the plugin (WIP)
  • New: Add configuration of the front-end text such as a search label
  • New: Option to completely hide the Search Box
  • Improved: Cache settings and default configuration for better performance
  • Improved: Changed menu name from Plugin Settings to Plugin Info
  • Improved: Better mobile experience on admin pages
  • Fix: Replaced spaces with dashes for the Common Path for Articles
  • Fix: Welcome Screen appears after installation
  • Fix: Search on older iPhones
  • Fix: Display ‘Show more articles’ for sub-categories

1.1.0, Jan 29, 2017

  • New: Four ways to set each color theme.
  • New: Selection of tab in the Tabs Layout is now part of browser history.
  • New: Selected tab in the Tabs Layout can be bookmarked.
  • New: Extension to KB through add-on plugins.
  • New: Responsive admin interface
  • Improved: Selection of the Common Path for KB Articles.
  • Improved: administrative screens work better on tablets and smaller laptops
  • Improved: some terminology
  • Improved: Compatibility with PHP < 5.4
  • Improved: code refactoring

1.0.1, Jan 19, 2017

  • New: Extra small font for sections
  • Improved: Do not show plugin notifications within tabs
  • Improved: Help text
  • Improved: Help themes display KB categories on a KB article page
  • Improved: Show ‘Articles coming soon’ when subcategories are empty
  • Fix: Conflict with other plugins that show hidden form on page
  • Fix: Do not show ‘Articles coming soon’ when articles present in category

1.0.0: Jan 15, 2017

  • Initial release