Knowledge Base for Documents and FAQs

Description

Professional WordPress Knowledge Base plugin for articles, documents and FAQs. It’s easy to use, works with any theme and has predefined layouts, styles and colors.

Help your users and customers find documents and faqs with a well-organized knowledge base that also looks professional.

See our knowledgebase demos here and our knowledgebase documentation here

Demo Links
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)

Why Choose Echo Knowledge Base for Your Business?

  • This is already a proven product with a 5-star rating from more than 10,000 customers.
  • Get a truly professional look with the option to customize nearly all components.
  • Easily organize your content by team, product, service, and more using Tabs Layout.
  • Extend it to fit any organization, big or small.
  • Get friendly support, seven days a week.
  • Use add-ons to enhance your Knowledge Base with more professional features.
  • Get regular updates and new features.
  • Use it to answer customer questions and save on support tickets.

Features of the Knowledge Base Plugin

  • Ready to use as soon as it’s installed
  • A fast search bar with listed results
  • An easy and flexible style and behavior customization
  • Adaptation to any device including tablets and phones
  • Multiple levels of categories and sub-categories for hierarchical documentation
  • Creation of as many Products as you need using Tabs layout.
  • Ordering articles and categories alphabetically, chronologically, or in any order
  • Over 500 icons to display for top categories
  • 16 pre-defined color themes
  • Choice of your theme or Knowledge Base theme
  • 4 pre-defined style combinations
  • Ability to add tags, breadcrumbs, back button and comments to your knowledgebase articles
  • Visual builder for styling your knowledge base main pageCoded for best SEO results
  • Text in any language and all text translatable via .pot files
  • Can be used with or without Gutenberg
  • Compatible with WPML, Elementor, Visual Composer, and others

Additional Features with Professional Add-ons

  • The ability to control access based on groups, WordPress roles, and custom roles.
  • Fine-tuned control of who can access and see content.
  • Multiple knowledge bases with separate articles, categories, tags, and more.
  • Six widgets for categories, articles, the search bar, and others.
  • The option to replace articles with PDFs, external documents, video links, and more.
  • Sidebar and Grid layouts.
  • Advanced search filtered by category.
  • Advanced search analytics to determine the most popular and empty searches.
  • Advanced search with custom backgrounds and support links.
  • The ability to control who can read, write, and edit articles.
  • Voting on articles, a feedback form, and analytics (coming soon).

How Our Customers Use the Echo Knowledge Base

  • Frequently Asked Questions (FAQs)
  • Internal knowledge base for company employees and teams on an intranet
  • External knowledge base for customers
  • Products and services documentation
  • Product manuals
  • E-commerce websites
  • Standards and policies at government agencies
  • Schools and colleges

GO FURTHER WITH ADD-ONS

Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base. Grant permission based on roles and groups.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.

Links Editor for PDFs and More
Set Articles to links to PDFs, pages, posts and websites. On KB Main Page, choose icons for your articles. Learn More.

Subscribe to our Newsletter to learn about new features, to receive special offers and more.

Screenshots

  • Example of the Basic Layout of Knowledge Base

  • Example of the Tabs Layout of Knowledge Base

  • Another Example of the Basic Layout

  • Another Example of the Tabs Layout

  • Article with breadcrumbs, back button, tags and comments

  • Knowledge Base configuration settings in visual builder

  • Manage categories

  • Category Archive Page - Style 1

  • Category Archive Page - Style 2

  • Category Archive Page - Style 3

  • Category Archive Page - Style 4

  • Example of Frequently Asked Questions (FAQs) page

Installation

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Knowledgebase Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Unzip the file echo-knowledge-base.zip.
  3. Upload the ‘echo-knowledge-base’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Where can I find complete documentation on your knowledgebase?

Full searchable docs can be found at Knowledge Base

What browsers work with Echo Knowledge Base?

We support the current major release and one past major release of the following browsers: Internet Explorer/Edge, Firefox, Safari, and Chrome.

Reviews

November 8, 2019
This is the best knowledge base I've ever used. What I love the most are the affordable add-ons and how easy it is to set everything up. Thank you so much to the developers.
November 6, 2019
I was looking for a powerful and simple tool, with a visual editor. The support is nice and very responsive. Don't hesitate to try, you won't waste your time:)
August 30, 2019
I was looking for a good FAQ plug-in for our organizations intranet. We were using a different component, but it had no search functionality. Also, there was no way to display nested categories. I started looking some more and found Echo Knowledge Base. I don't why I hadn't found it sooner, but I am so glad that I did. I can't believe what you get out of the box! The visual configuration editor has had a lot of thought put into the design and the free core component gives you EVERYTHING you need to have a fully functioning Knowledge Base / FAQ. If you want to expand the functionality, the add-on components are very reasonably priced, with special bundle pricing. Some other author's plug-ins charge many times more for ad-on enhancements. Also, my inquiry regarding add-ons was answered very quickly. I recommend this excellent component without reservation.
June 21, 2019
Congratulations and thank your for your efforts. ı needed no support with your three Add Ons, they work perfectly, this is first time with a plugin for me without problem so far.
Read all 31 reviews

Contributors & Developers

“Knowledge Base for Documents and FAQs” is open source software. The following people have contributed to this plugin.

Contributors

“Knowledge Base for Documents and FAQs” has been translated into 1 locale. Thank you to the translators for their contributions.

Translate “Knowledge Base for Documents and FAQs” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

4.7.1, Sept 28, 2019

  • Fix: category links for tabs layout
  • Update: add option to switch on or off category links in Tabs layout

4.7.0, Sept 26, 2019

  • New: category links for tabs layout
  • Update: improve visibility of sections for KB configuration
  • Update: code refactoring

4.6.1, Sept 15, 2019

  • Update: Chrome HTML engine build 77 broke CSS. Apply temporary fix.

4.6.0, Aug 3, 2019

  • New: category links for basic layout
  • Update: Changed CPT Name and removed the KB prefix.
  • Update: Added aria label.
  • Update: Improve initial KB setup and defaults.
  • Fix: Category archive page title icon alignment.
  • Fix: Minor issues

4.5.0, April 4, 2019

  • Update: Overview page to show KB status, help and new features.
  • Improved: Do not trigger preview when still configuring KB (longer wait)

4.4.3, Feb 20, 2019

  • Fix: WPML settings affected after saving KB configuration.

4.4.2, Feb 18, 2019

  • Updates: adjusting configuration for add-ons
  • Fix: Minor issues

4.4.1, Dec 26, 2018

  • Fix: PHP issue with upper case Self:: reference
  • Fix: Minor issues

4.4.0, Dec 25, 2018

  • Update: Preparation for FAQ feature
  • Fix: compatibility with Gutenberg
  • Fix: Minor issues

4.3.0, Dec 13, 2018

  • New: Make article updates compatible with Gutenberg
  • New: Finalize WPML compatibility
  • Fix: Add Section Head Category icon for Tabs Layout

4.2.0, Nov 1, 2018

  • New: Make KB compatible with Gutenberg
  • Fix: Minor issues

4.1.0, Oct 17, 2018

  • New: Add initial version of analytics page
  • New: Prepare for WPML compability
  • Fix: Minor issues

4.0.0, Sep 1, 2018

  • New: Option to have Icons for top categories in Basic and Tabs layout
  • New: Option to display Article title in Sidebar Layout
  • Fix: Multisite network plugin activation did not saved initial configuration
  • Fix: Translatable text

3.5.0, July 18, 2018

  • Improved: Ability to change heading on Category Archive Page
  • Improved: Added paging to KB Template – Category Archive page
  • Improved: Ensure all text is ready for translation
  • Fix: Handle articles that are in future, draft or pending.
  • Fix: Minor issues

3.4.0, May 30, 2018

  • New: Hook to change search mechanism
  • Improved: Remove new lines and slashes from search
  • Improved: logging
  • Improved: enable KB installation for multisites (networked site)
  • Improved: refactored code
  • Fix: Saving KB Main Pages clears old pages
  • Fix: WordPress search results page not affected by KB Template
  • Fix: Minor issues

3.3.1, April 17, 2018

  • Fix: Do not include KB Template in search results

3.3.0, Feb 27, 2018

  • New: KB Templates: added template and styles for Category Archive page
  • Improved: Refactored code
  • Fix: Minor issues

3.2.3, Dec 13, 2017

  • New: Added font Awesome
  • Fix: Custom sequencing of sub-sub-categories
  • Fix: Added missing Back Button options
  • Fix: Minor issues

3.2.2, Oct 20, 2017

  • New: Option to turn off Main Page title when using KB templates
  • New: Option to add custom margin to breadcrumbs
  • New: Option to match style of Main page articles index and search results.
  • New: Option to add paddings and/or margins around article when using KB templates
  • Improved: Increase search results list to 20.
  • Fix: Make the Last Updated On based on the site language
  • Fix: Do not count in KB stats trashed articles.
  • Fix: Minor issues

3.2.1, Oct 6, 2017

  • Fix: Properly handle saving KB with no articles and no categories.

3.2.0, Sept 1, 2017

  • New: Add debug tab for easier troubleshooting
  • New: Add option for KB Templates to use CSS reset and/or default CSS
  • Fix: Use string, not array, to avoid PHP limit in posting sequence of articles
  • Fix: Minor issues

3.1.2, July 27, 2017

  • Fix: Prevent loosing configuration for elegant layouts on deactivation

3.1.1, July 27, 2017

  • New: Use CSS reset to ensure themes do not affect KB CSS
  • New: Set breadcrumb font size
  • Improved: Handling of Current Theme and KB Templates
  • Improved: Custom Post Type now contains KB name
  • Improved: Improved colors and styles values for resets
  • Improved: Better organization and display for the Overview tab
  • Improved: Isolate as much add-ons from KB Core as possible
  • Improved: KB Templates now handle Main Page with content around it
  • Improved: If articles and categories are sorted by date show recently created first
  • Fix: Minor issues

3.0.1, June 8, 2017

  • Fix: Configuration caching
  • Fix: Article Page shortcode not working in some cases
  • Fix: Configuration screen refresh issue

3.0.0, June 2, 2017

  • New: Tags with configuration to display on article pages
  • New: Control whether or not to display comments for each article
  • New: Breadcrumbs with configuration
  • New: Back button with configuration
  • New: Choice between current theme template and KB template for articles
  • New: On/off display of top category description
  • New: User interface to configure KB using Mega Menu
  • Improved: Handling shortcodes in articles
  • Improved: Search input now uses OR condition for all entered words
  • Fix: Selected tab is not highlighted
  • Fix: Respect Main Page hierarchy
  • Fix: Add missing configuration for text when Tabs Layout has top categories drop down
  • Fix: Minor issues

2.1.0, May 4, 2017

  • New: Basic Layout now has 3 levels of categories
  • New: Visual configuration with live preview of configuration changes including layouts
  • New: Overview screen now displays a link to What’s New page
  • New: Switch to Demo KB in order to better see what given layout and style looks like
  • New: Switch between Main Page and Article Page configuration
  • Improved: Reorganized some configuration settings, grouping them by common visual elements
  • Improved: Add Name to Feedback form
  • Improved: Code cleanup and refactoring
  • Fix: Various small fixes

2.0.0, March 9, 2017

  • New: Visual builder admin page where user can order articles and categories in any sequence
  • New: Visual builder allows user to dynamically switch between sorting by title and sorting alphabetically
  • New: Search box now has a new configuration to adjust its padding, margin and input field width
  • Fix: Various small improvements

1.3.0, Feb 25, 2017

  • New: Categories can now be sequenced by date or name
  • New: Code and page setup for future release of a visual builder (not available yet)
  • New: Polish translation (thanks to Arthur)
  • Improved: Hide advanced configuration with accordion
  • Fix: Ensure that no other KB has the same common article path
  • Fix: Refresh rewrite rules when needed
  • Fix: Sub-sub categories not showing
  • Fix: Article links in search results could be old

1.2.0, Feb 11, 2017

  • New: Initial work to enable translations for the plugin (WIP)
  • New: Add configuration of the front-end text such as a search label
  • New: Option to completely hide the Search Box
  • Improved: Cache settings and default configuration for better performance
  • Improved: Changed menu name from Plugin Settings to Plugin Info
  • Improved: Better mobile experience on admin pages
  • Fix: Replaced spaces with dashes for the Common Path for Articles
  • Fix: Welcome Screen appears after installation
  • Fix: Search on older iPhones
  • Fix: Display ‘Show more articles’ for sub-categories

1.1.0, Jan 29, 2017

  • New: Four ways to set each color theme.
  • New: Selection of tab in the Tabs Layout is now part of browser history.
  • New: Selected tab in the Tabs Layout can be bookmarked.
  • New: Extension to KB through add-on plugins.
  • New: Responsive admin interface
  • Improved: Selection of the Common Path for KB Articles.
  • Improved: administrative screens work better on tablets and smaller laptops
  • Improved: some terminology
  • Improved: Compatibility with PHP < 5.4
  • Improved: code refactoring

1.0.1, Jan 19, 2017

  • New: Extra small font for sections
  • Improved: Do not show plugin notifications within tabs
  • Improved: Help text
  • Improved: Help themes display KB categories on a KB article page
  • Improved: Show ‘Articles coming soon’ when subcategories are empty
  • Fix: Conflict with other plugins that show hidden form on page
  • Fix: Do not show ‘Articles coming soon’ when articles present in category

1.0.0: Jan 15, 2017

  • Initial release