• Hi, I been using carrousell from Jet Pack since the beginning of my website and I have tons of pictures in there, all of them in groups of 8 or 10 pictures each gallery

    I disabled carrousell just very temporarily to see what happened – I had another plugin which I never used called “Gallery NextGen”

    Then I checked my website and when I looked at the pictures, everything works but now it shows this horrible message above the pictures “Carrousel has been deactivated because another plugin took over the shortcut – gallery

    Like I say, apart from this horrible message over the pictures everything works as usual

    I then fully deactivated the other plugin NextGen with the hopes that everything would be back to normal but it hasnt

    You can see the problem yourself by looking for example here:

    http://www.torreplaya.es/propiedades/ref-16205

    them you will see several black tabs within that page and you will need to just press in “fotos” = “pictures”

    I will really appreciated any help – I will not like having to redo all the galleries as I have at least 50 of them already – thanks so much in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Jesús

    (@torreplaya)

    • This reply was modified 9 years, 11 months ago by Jesús. Reason: picture not showing
    • This reply was modified 9 years, 11 months ago by Jesús. Reason: picture not showing
    Plugin Contributor Ryan C.

    (@ryanc413)

    Thanks for the report! The first thing to check is whether any other plugins on your site may have a conflict. Please check our Known Issues list here:
    http://jetpack.com/support/getting-started-with-jetpack/troubleshooting-tips/

    You can also try to deactivate all plugins on your site, and see if that resolves the issue. If it does, then activate them one at a time to determine which is causing the conflict.

    If that doesn’t help, please rule out a theme conflict by temporarily changing your site’s theme to a default theme (such as Twenty Sixteen) and trying again.

    Please let me know how that works for you, and we can go from there!

Viewing 2 replies - 1 through 2 (of 2 total)

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