Cant save Results

Resolved holger789
(@holger789)

4 years, 2 months ago

Hi,
i use sportspress for our judoleague – everything looks fine.

But i am not able to save results.
I can write the results of the different matches in the form – and klick save – write the next one… save…
But when i leave the page they are gone.
They are not really saved in teh database.

any ideas?
thank you very much
Holger

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Contributor Savvas
(@savvasha)

4 years, 2 months ago

Hi there @holger789 ,

Can you please confirm if all of the stats are not saved or some of them? Most of the times this type of behavior is solved by increasing the max-post-vars limit.

https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars

Thanks,
Savvas

Thread Starter holger789
(@holger789)

4 years, 2 months ago

i can change title, text, team everything – Problem appears only with the results.
i increased the max_input-vars from 3000 to 20000
but nothing changed

thank you very much
Holger

Thread Starter holger789
(@holger789)

4 years, 2 months ago

no other ideas? or someone who could help me?
kind regards Holger

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

4 years, 2 months ago

@savvasha Please do not make duplicate topics in the wrong place. This is the right place and I archived your duplicate.

Thread Starter holger789
(@holger789)

4 years, 2 months ago

@savvasha i can change title, text, team everything – Problem appears only with the results.
i increased the max_input-vars from 3000 to 20000
but nothing changed

if you like you can have a look in my phpinfo.php
https://judo-muenchen.de/phpinfo.php
mabe you can see something else wrong

thank you very much
Holger

Plugin Contributor Savvas
(@savvasha)

4 years, 2 months ago

Please try to disable all your plugins except SportsPress and switch to a default theme like Rookie and try again to see if the issue is “solved”.

Thanks,
Savvas

Thread Starter holger789
(@holger789)

4 years, 2 months ago

hi @savvasha,
thanks for your reply but its the same with disabled plugins and rookie 🙁

In the tournament overview I have result-fields but I can’t save them
In the singles edit view I don’t have any result-fields – the table (teams/results) is there, but no fields to put numbers into.

i hope you can help me – kind regards
Holger

Plugin Contributor Savvas
(@savvasha)

4 years, 2 months ago

If you are using the Tournament module which is a PRO feature then you should come in contact with our premium support service at https://support.themeboy.com

Thanks,
Savvas

Thread Starter holger789
(@holger789)

4 years, 2 months ago

@savvasha sorry i dont meant tournament i meant event. translation mistake.

Plugin Contributor Savvas
(@savvasha)

4 years, 2 months ago

Since I am not able to reproduce this issue, it may be related with your hosting provider. Did you try it with a stage site in a local environment?

Some screenshots that show the issue nay help 🙂

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

4 years, 2 months ago

If you do want to share screenshots then I recommend this site. There are others. 😉

Paste the link to the image in a reply here if want to share a screenshot.

https://snipboard.io/

If you create an account there then you can upload and when you want, remove the images there too.

Thread Starter holger789
(@holger789)

4 years, 1 month ago

Hi @savvasha

meanwhile i made a new wordpress site on my own server (different provider)
with the rookie theme – exported and imported my teams – and have the same problem.

I can write the result in the form – and klick save …
But when i leave the page they are gone.
They are not really saved in the database.

i made 3 screenshots
https://judo-muenchen.de/wp-content/uploads/screens.pdf

could this be a misconfiguration in my plugin settings?

kind regards holger

Thread Starter holger789
(@holger789)

4 years ago

Hi @savvasha
i have still no solution for my problem. do you think you will find a solution if i generate an admin access for you? this would be very helpful. kind regards Holger

Plugin Contributor Savvas
(@savvasha)

4 years ago

Hi @holger789 ,

Unfortunately I am not able to reproduce this issue, so it is possible to be something wrong with your website or/and server setup.

We are not allowed to share site credentials through WP forums. You can come in contact with our premium support at https://support.themeboy.com/ for 1-to-1 support.

Thanks,
Savvas

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Cant save Results’ is closed to new replies.