Hello @alexvis
Have you updated both the theme and companion plugin to their latest versions? To ensure full functionality, they need to be in sync 🙂
Yes, everything is updated to their latest versions
The problem is with the version 1.8.3.4. I rolled back to 1.8.3 just to test and it worked fine but when i updated again to the latest version I still get the same problems
Do you also have the Companion plugin installed and up-to-date?
Yes. I uploaded the pic to the link for the companion in case you wanna check
And now I rolled back again to make the theme usable but now I have the same issues, even with 1.8.3
I even imported a backup that i Had when i first rolled back and it was working but no success
Hey @alexvis,
That’s really weird, everything works fine on our end.
Most likely you have a plugin that somehow conflicts with the theme.
Please try to deactivate all plugins one by one and maybe you will find the problematic one this way.
Waiting a reply from you after you make this investigation.
Hey
Well, I did what you told and deactivated every plugin and i still cant use the customize
I also tried different browsers
I uploaded a video to the link so you can see whats really happening although i could only record it with my phone so the quality is not really good
In the video the companion is active but i also tried deactivating it
I just dont know what i can do anymore
Hmm… what kind of web hosting are you exactly running? I have seem this happening sometimes due to a misconfiguration.
Im using wordpress hosting plan in hostgator (from brazil) and this site is also in sitelock via hostgator
I got in touch with hostgator to renew ssl and they told me there is no issues with my site in their end aswell
I cleared all caches just in case, also without success
Hello @alexvis,
I’m not sure what happens on your end, like I told you earlier everything works fine on our side and we didn’t got any reports of such issues from other users.
Most likely this is happening only on your side in certain circumstances.
Please provide your website URL, maybe we would be able to spot something.
If you don’t want to share your URL in public – please send us an email at hq@creativethemes.com and we will try to investigate your website.
Cheers.
Sure
Thanks for trying to help me
The site is: jjc
I also deleteded the theme via ftp and installed again and nothing changed
Hey @alexvis,
Can’t see nothing wrong on frontend.
By the way, what is the Blocksy Companion version you are using now?
I found out in developer options in the customize page the following issue in the Console tab:
Uncaught SyntaxError: Invalid of unexpected token
customizer-controls.js?ver=1.8.3.4:1
Googled it but could not find something to solve it
I have another site in the same hosting and the customizer is working, however i never updated to the latest version, it is still the 1.8.3 and 1.8.6.1 for the companion (but you told me its working fine on your end so probably updating is not the issue)
In this second site I dont have this syntax error, so can i assume that that is actually the issue?
Uploaded a picture for the errorsyntax error
Do you know how can i solve this?
Thanks
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This reply was modified 4 years, 9 months ago by
alexvis.
My companion version is 1.8.6.4
Hey @alexvis,
Updating to latest version is important, so please update also the theme to the latest version – 1.8.3.4
Let me know if this will help.
Hey @alexvis,
Could you please let me know what PHP version you have on this server?
