Can’t authorize jetpack

  • abacoian

    (@abacoian)


    9 years, 10 months ago

    I installed a second wordpress on a new domain and added jetpack and when I try to connect it says: “Error authorizing your site. Please contact support.” Is it because I’m trying to use the same account to verify as my other one? Do I need another wordpress account to connect jetpack?

    Thank you for your help,
    Ian

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 10 months ago

    Do I need another wordpress account to connect jetpack?

    No, you can connect as many sites as you want to a single account; there are no limits there.

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

Viewing 1 replies (of 1 total)

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