Can’t access verification code – email not accessible

  • Resolved elessarnol200

    (@elessarnol200)


    10 months, 2 weeks ago

    Hi Jetpack Support,

    I’m trying to access my account, but I can’t complete the verification process because the code is being sent to an old or unknown email address ending in “.prod.phx3.secureserver.net.”

    Unfortunately, I no longer have access to that email address and cannot retrieve the code.

    Could you please help me recover access to my account or change the recovery email to one I can access? I can provide any information necessary to verify my identity and ownership of the account.

    Thank you for your help!

    The page I need help with: [log in to see the link]

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