Cannot turn things off

  • i-createweb

    (@i-createweb)


    9 years, 1 month ago

    I am getting an error message when i try to turn anything off in jetpack settings on one of my multisite sites.

    Thanks,
    Denise

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 1 month ago

    I’m sorry to hear you’ve run into issues. Could you let me know your site URL, or send us an email if you’d rather not post the URL here?

    Could you also let me know what other plugins are currently active on your site? It would also help if you could you try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate or deactivate a module.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Cannot turn things off’ is closed to new replies.