Cannot set gift Conditions

  • Resolved jfrester

    (@jfrester)


    8 years, 1 month ago

    Hi,
    I am trying to use the Giftable plug-in, but I am not able to set the gift category conditions. Each time I press the button it says item updated. What could be the issue here? How do we fix it?
    Thanks,
    Jared

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author DecomTeam

    (@decomteam)

    8 years, 1 month ago

    Hi @jfrester,
    there could be conflict or something (did you check DevTools Console for any errors)?

    What could you try:
    1. Disable all plugins (just leave WooCommerce and Giftable)
    2. Change theme and try (try with StoreFront free theme)
    3. Check Chrome DevTools for console errors

    Thread Starter jfrester

    (@jfrester)

    8 years, 1 month ago

    I tried disabling all of the plugins, but it still does the same thing. I have worked hard to get my website to look as it does. I do not want to ruin it by changing the theme and risk losing all of that. What is DevTools?

    Plugin Author DecomTeam

    (@decomteam)

    8 years, 1 month ago

    @jfrester,
    If you did it the right way (let’s say used Theme and Child-theme) you will not lose your data, but that’s part where we cant help.

    0. Backup Your Website
    1. You can clone Website (Files & Database) and check there
    1.1 Clone Website – Duplicator plugin
    2. Debuggin in WordPress
    3. Chrome DevTools console
    4. Maybe you have something blocking that link (ModSecurity etc..) for that you can ask Hosting provider about that

    I will note minimum requirements:
    1. PHP minimum version is 5.6 (It will not work with less than 5.6)
    2. WooCommerce minimum version is 3.0.0
    **Update WOO to latest version

    • This reply was modified 8 years, 1 month ago by DecomTeam.
    Thread Starter jfrester

    (@jfrester)

    8 years, 1 month ago

    OK! I got it working!!! Seems the problem is not with my website, but is instead with my web browser. When I used Chrome to access my admin area, I was able to set my conditions. Are you aware of any problems with the Explorer web browser? Or a setting that needs adjusting on IE? Please do belittle my use of Explorer. It is what have to use where I am.

    Plugin Author DecomTeam

    (@decomteam)

    8 years, 1 month ago

    Hi @jfrester,
    *Maybe some extension from Browser is blocking something..

    Tested and Working:
    Microsoft Edge 41.16299.248.0
    Internet Explorer 11.309.16299

Viewing 5 replies - 1 through 5 (of 5 total)

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