Support » Plugin: Event Tickets » “Cannot load tickets-attendees”

  • Resolved jackpx

    (@jackpx)


    Event Tickets allows your guests to RSVP from any post, page, or event.
    Version 4.3.2 | By Modern Tribe, Inc. | View details

    Hi,
    Thank you so much for this plugin !
    Before choice of the pro version, we would like to see this “no go” resolved.
    Could you, please, help us ?
    When we try to list the attendees we obtain the message written as subject.
    That is : “Cannot load tickets-attendees”
    Thank you very much in advance.
    Best regards.
    JPe

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor GeoffBel

    (@geoffbel)

    Hey @jackpx,

    Thank you for your interest in our products.
    We’ll be glad to answer your question.

    Could you tell me how you are using Event Tickets ? (standalone in a normal post/page ? alongside the Events Calendar ?)

    Secondly, it sounds like you might have a conflict at play on your install. Could you try the following procedure and see if that helps with that message ? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    Have a good week-end,

    Geoff B.

    Hi Geoff !
    Thank you for your so quick resonse.
    On my side, I continued to search, and probably found where the conflict came from.
    I use for a long time DP Lite Events Calendar (I wrote my own api’s with it :-~ ) and find MT Events Tickets more recently.
    In an other point of vue I don’t understand why MT Events Tickets in the Admin Control Panel don’t show the tickets options (Page|Post|…). In an other test installation with the same environment (?) it works fine.
    With those options, I could use MT Events Tickets on Post (or page) with Woo Commerce that I allready use
    Thanks for reading
    Bests regards.
    JPe

    Hey @jackpx,

    I’d love to help, but I’m not sure I understand:

    “In an other point of vue I don’t understand why MT Events Tickets in the Admin Control Panel don’t show the tickets options (Page|Post|…). In an other test installation with the same environment (?) it works fine.
    With those options, I could use MT Events Tickets on Post (or page) with Woo Commerce that I allready use”

    Could you try to clarify this a bit for me?

    Best,

    Shelby πŸ™‚

    Hi,
    thank you so much for your response.
    Apologies for my so poor english πŸ˜‰
    So I have understand it was probabely a conflict between Modern Tribe Events Tickets and DP Lite Event Calendar.
    So I’m ready to quit the idee to use MT Events Ticket with DP Lite Event Calendar but rather use MT Events ticket in a page or post. Unfurtunately in the Modern Tribe Admin Panel (Events/setting/Preferences) there is no Ticket Tab Option with wich we can choose to use ticket in page or post. There only two tabs : General|Display.
    In an other installation (other wp test site) it works fine, there is three tabs : General|Display|Tickets. In the last Tabs (Tickets) it’s possible to choose or not to attach envents ticket in Page and/or Post. Do you know why ?
    Thanks.
    Best
    JPe

    Plugin Contributor ggwicz

    (@ggwicz)

    Hey @jackpx,

    Sorry to hear this is persisting.

    I cannot recreate this problem β€” for example, here is what shows up in the wp-admin with just Event Tickets activated (click for a larger-sized image):

    If you do not see those tabs, then I would recommend the complete set of troubleshooting steps on this page β†’ https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ After EACH STEP in that process, check back on your issues and see if anything improves along the way.

    Let us know what you find!

    George

    Plugin Contributor geoffgraham

    (@geoffgraham)

    Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. πŸ™‚

    Cheers!
    Geoff

Viewing 6 replies - 1 through 6 (of 6 total)
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