Cannot get Access Key

  • Resolved usertips

    (@usertips)


    1 week, 3 days ago

    I just downloaded the app and get this message:

    “SERVER_ERROR NO: 5 MSG: There is no access to add a new service. Policy about adding new sites without authorization is OFF. Allow adding new sites from the CleanTalk plugin settings on the page https://cleantalk.org/my/profile”

    I don’t have a profile, and have no idea what this means??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support denisxam

    (@denisxam)

    1 week, 2 days ago

    Thank you for your request.
    To add the site, please log in to the CleanTalk Dashboard.
    The site you specified already has an account.
    Please review the instructions regarding access keys: https://cleantalk.org/help/access-key
    For a more detailed analysis of the situation, please contact us through our private ticket system:

    https://cleantalk.org/my/support/open

    Thread Starter usertips

    (@usertips)

    1 week, 2 days ago

    Thanks for responding. I didn’t realize that I had tried this plugin before; must have been a long time ago. The biggest issue was that my admin was replaced by cleantalk, and not deleteable. I did manage to remove it through cpanel though, but that shouldn’t have happened, since only the access key was missing.

    Thread Starter usertips

    (@usertips)

    1 week, 2 days ago

    I have another query. I removed this plugin from my sites and am still receiving security report about malware, brute-force and other issues messages. Is it because the access keys are still active, and if this is the case, how can they be deactivated?

    Plugin Support denisxam

    (@denisxam)

    1 week, 1 day ago

    Thank you for your reply.
    You can register a new CleanTalk account and add the site [elodiestir****.com]. You will not receive any new threat notifications.

    If you need further assistance, please contact us through our private ticket system:

    https://cleantalk.org/my/support/open

Viewing 4 replies - 1 through 4 (of 4 total)

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