Cannot export user data

  • Resolved ecollart

    (@ecollart)


    2 years, 7 months ago

    Hello,

    as administrator, I can’t export user’s data, it stays in processing state forever…

    If logged as a user, I can do it from backend but user usually doesn’t go to backend…

    Thanks for help

    Eric Collart

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jawada

    (@jawada)

    2 years, 6 months ago

    Hi,

    Administrators can export data for a user directly from the WordPress user profile. The Awesome Support data is exported in a .zip file and includes ticket attachments. The admin just has to click the EXPORT DATA button to generate the .zip file. When the file is ready, a link will be provided for the download.

    If you are having an issue with exporting date, please check if it is a plugin conflict with another plugin? If the issue persits, please send us a debug.log file we will investigate this issue further.

    Warm regards

    Plugin Author Yeison Baron

    (@yeisonbp)

    2 years, 6 months ago

    Hi,

    Marking this topic as solved. Thanks for Using Awesome Support plugin 🙂

    Best regards,

    Thread Starter ecollart

    (@ecollart)

    2 years, 6 months ago

    Not a nice way to work.

    If you (re(read my initial post, it says I can’t export user data (cannot, it doesn’t work)… The status just stay forever in “Processing” state and is greyed out.

    The first reply received is just useless as it is exactly what I am trying to do…

    How to provide a debug log file safely to you, please ?

    Eric Collart

    • This reply was modified 2 years, 6 months ago by ecollart.
    • This reply was modified 2 years, 6 months ago by ecollart.
Viewing 3 replies - 1 through 3 (of 3 total)

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