Cancel subscription

  • Resolved mdumitra

    (@mdumitra)


    9 months, 1 week ago

    Hello, My situation is very unusual and difficult. My domain rochii-delimoor.ro is deactivated, my email office@rochii-delimoor.ro is also closed. I need to cancel my subscription with jetpack because you are still charging me every month for jetpack SCERQNKT

    The page I need help with: [log in to see the link]

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  • Plugin Support Forum Fern (a11n)

    (@forumfern)

    9 months, 1 week ago

    Hi there,

    Thanks for reaching out, and I’m sorry to hear about the difficulties with your domain and email. I understand how frustrating this must be.

    So we can look into your subscription and help get this resolved, could you please reach out to us directly through our contact form and mention this thread?

    It will also be very helpful if you can include the transaction ID from your billing statement when contacting us. This guide shows where to find it on your credit card or PayPal statement: Locate your transaction ID.

    Once we have that information, we’ll be able to locate your subscription and assist with any changes needed.

Viewing 1 replies (of 1 total)

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