Can not to install jetpack

  • hyy_nemiroff

    (@hyy_nemiroff)


    10 years, 7 months ago

    I created site http://insuranceinfo.ddns.net . Downloaded jetpack plugin, then activated jetpack. But if i click *Connect jetpack* i receive error *WordPress.com is currently having problems and is unable to fuel up your Jetpack. Please try again later. Error Details: 0* . I tried all:
    cut off other plugins, changed themes. If i clicked debug button On the wp jetpack view, i received message : *There seems to be a problem with your site’s ability to communicate with Jetpack! Your site isn’t reaching the Jetpack servers.* Also i have been registered on wordpress.com. Help me please. Thank you

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ryan C.

    (@ryanc413)

    10 years, 7 months ago

    Hi there! Could you please try uninstalling and reinstalling the Jetpack plugin from your Dashboard? To do so, follow these steps:

    1. Navigate to Plugins > Installed Plugins
    2. Deactivate Jetpack
    3. Click the “Delete” link under Jetpack and follow the prompts to confirm
    4. Install the Jetpack plugin once again
    5. Connect Jetpack

    Following these steps will clear out existing settings, and allow you to attempt a fresh connection. Please let me know when you’ve done the above, and I’ll check your connection once again from our end!

    Thread Starter hyy_nemiroff

    (@hyy_nemiroff)

    10 years, 7 months ago

    Hi, Ryan. I reinstalled jetpack. I followed steps, but the same error repeated again.

    Plugin Contributor Ryan C.

    (@ryanc413)

    10 years, 7 months ago

    Would you mind collecting some more information about your site logs, so we can investigate further? Start by trying to connect Jetpack once again. Then, download your raw server access logs and error logs; if you do not know where to find this data, your hosting provider should be able to help.

    Then, please search the logs for around the time when you attempted to make the connection. Look for any references to Jetpack or xmlrpc.php and let me know what you find.

Viewing 3 replies - 1 through 3 (of 3 total)

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