Caching issue affecting drafts in Safari only

  • James Monroe

    (@jhmonroe)


    4 days, 12 hours ago

    Putting this here for anyone experiencing this issue and the solution!

    Was having issue with clients using the Safari browser saying the content was not showing up in drafts once resuming their work from a unique draft ID link that is generated. Then adding more content and revisiting and the new content was not there.

    It turned out to be memcaching (which caches database requests) on the host level that was only causing this issue in Safari. Chromium and Firefox for some reason circumvents the caching issue.

    (Would be interesting to know if plugin developer has any thoughts why the plugin requesting fresh database content worked fine around caching with Chromium/Firefox but not Safari.)

    Clearing the site cache at the host’s speed plugin level solved the issue but is not practical for forms with drafts since clients/customers will constantly be creating new content in the database.

    Turning off memcaching on the host speed plugin solved for Safari.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    3 days, 18 hours ago

    Hello @jhmonroe,

    Hope things are going well for you.

    I’ve created a fresh local WordPress site, installed the free version of Forminator, and created a new form with all the fields, including post content. I’ve saved the draft in Safari, closed all tabs and the browser, and reaccessed the same form in Safari without any issues.

    Here is a screenshot from the test: https://monosnap.ai/file/xL9tJkPk0fTw0G1nQd61NGTIPDRRQb.

    Can you please share the form export and a screenshot of how it appears in Safari vs. other browsers?

    To share the form export
    – Navigate to the “Forminator -> Forms” page in your site’s back-end
    – Click on a little “gear” icon next to the form in question
    – Select the “Export” option
    – Copy the given export code and paste it at https://pastebin.com
    – Include the link to that paste in your response below.
    Refer to this guide: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export. If you’re unclear.

    Note: this export will not include any data that is already submitted – they’ll stay safely on your site, and we don’t need them anyway.

    Please note it could be your setup and server issue. Additionally, you can create a testing site from here: https://playground.wordpress.net/. Import the form and try it in Safari.

    Please share the outcome with us.

    –
    Kind Regards,
    Imran Khan`

    Thread Starter James Monroe

    (@jhmonroe)

    3 days, 13 hours ago

    Hey! Thanks for trying but did you read my post? Your local test would not be affected by memcaching on the host level. So I’m not sure how this is relevant?

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    2 days, 21 hours ago

    Hi @jhmonroe,

    I tested this using a live website where I have memcaching active, but still, I wasn’t able to replicate the issue.

    I suspect this to be an issue at the hosting end. However, can you please share an export of the form, as we requested in our previous response, and the Safari browser version so that we can further investigate the issue?

    Looking forward to hearing back from you.

    Best Regards,
    Nebu John

Viewing 3 replies - 1 through 3 (of 3 total)

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