Support » Plugin: Jetpack by WordPress.com » Bug in jetpack stats dash

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Good morning @eemskrant

    Is this the update?
    https://jetpack.com/2018/06/08/jetpack-6-2-1-fixes/

    Can you try to disconnect the plugin and then re establish the connection. Let me know if that helps.

    Yes the last update. I did disconet/deactivatie the plugin still the same

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Thanks for trying that. Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Following the update, I have the same problem.
    This is displayed after deactivating and reactivating:
    Details d’erreur: The Jetpack server was unable to communicate with your site http://jecuisinedoncjesuis.com [IXR -32300: transport error: http_request_failed cURL error 28: Connection timed out after 10001 milliseconds]
    Also
    SELF:
    Array
    (
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
    (
    [data:protected] => Array
    (
    [server] => nginx
    [date] => Fri, 15 Jun 2018 10:05:02 GMT
    [content-type] => text/plain;charset=utf-8
    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [x-hacker] => Jetpack Test
    [x-ac] => 3.cdg _dca
    [strict-transport-security] => max-age=15552000
    )

    )

    [body] => {“error”:”Could not validate security token”,”error_description”:”We were unable to validate a security token for Jetpack communication. Please try disconnecting Jetpack from your WordPress.com account, and connecting it again.”}
    [response] => Array
    (
    [code] => 400
    [message] => Bad Request
    )

    [cookies] => Array
    (
    )

    [filename] =>
    [http_response] => WP_HTTP_Requests_Response Object
    (
    [response:protected] => Requests_Response Object
    (
    [body] => {"error":"Could not validate security token","error_description":"We were unable to validate a security token for Jetpack communication. Please try disconnecting Jetpack from your WordPress.com account, and connecting it again."}
    [raw] => HTTP/1.1 400 Bad Request
    Server: nginx
    Date: Fri, 15 Jun 2018 10:05:02 GMT
    Content-Type: text/plain;charset=utf-8
    Transfer-Encoding: chunked
    Connection: close
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-Control: no-cache, must-revalidate, max-age=60
    X-hacker: Jetpack Test
    X-ac: 3.cdg _dca
    Strict-Transport-Security: max-age=15552000

    {"error":"Could not validate security token","error_description":"We were unable to validate a security token for Jetpack communication. Please try disconnecting Jetpack from your WordPress.com account, and connecting it again."}
    [headers] => Requests_Response_Headers Object
    (
    [data:protected] => Array
    (
    [server] => Array
    (
    [0] => nginx
    )

    [date] => Array
    (
    [0] => Fri, 15 Jun 2018 10:05:02 GMT
    )

    [content-type] => Array
    (
    [0] => text/plain;charset=utf-8
    )

    [expires] => Array
    (
    [0] => Wed, 11 Jan 1984 05:00:00 GMT
    )

    [cache-control] => Array
    (
    [0] => no-cache, must-revalidate, max-age=60
    )

    [x-hacker] => Array
    (
    [0] => Jetpack Test
    )

    [x-ac] => Array
    (
    [0] => 3.cdg _dca
    )

    [strict-transport-security] => Array
    (
    [0] => max-age=15552000
    )

    )

    )

    [status_code] => 400
    [protocol_version] => 1.1
    [success] =>
    [redirects] => 0
    [url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://jecuisinedoncjesuis.com/xmlrpc.php
    [history] => Array
    (
    )

    [cookies] => Requests_Cookie_Jar Object
    (
    [cookies:protected] => Array
    (
    )

    )

    )

    [filename:protected] =>
    [data] =>
    [headers] =>
    [status] =>
    )

    Hi,

    Did send the debug information still no awnser or update to the plugin

    michelklo

    (@michelklo)

    Hi,
    Friday?

    Plugin Support lizkarkoski

    (@lizkarkoski)

    @michelklo

    It’s best practice to open up your own thread. Could you please start one as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

    Plugin Support lizkarkoski

    (@lizkarkoski)

    @eemskrant

    We appreciate your patience. Currently we have an above average response time as we work through towards your inquiry.

    Plugin Support pmciano

    (@pmciano)

    @eemskrant

    It seems like you were able to find the source of this issue via a private support request, so are marking this issue as resolved.

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