This seems like a fake review. What specifically is broken? There’s no support ticket submitted by this user. MonsterInsights is successfully used on over 2 million active installs, so if it was truly broken, we’d be getting tens of thousands of support tickets every day (which we aren’t). My guess is this user ran into a small bug caused by a configuration issue from his hosting provider and decided to skip opening a support ticket (where we can almost always help detect issues with a particular hosting provider’s setup and help solve them quickly) and instead decided to leave a really unhelpfull review. I hope you consider opening a support ticket at monsterinsights.com/contact via the presale form and then updating this review after we solve whatever issue you are encountering.
-Chris
