Hi,
Thank you for using CusRev.
The review form on your site is handle/modified by the plugin ReviewX, please try to contact that plugin support to ask for help with this issue.
Hello,
Apologies. I thought I had ReviewX disabled. I am now using CusRev as my review plugin. I am wondering is there a way to only show reviews once they are authorised? They are hidden until I authorise them?
I am also wondering are customers only able to submit reviews under the product or is there a shortcode to enable this on a separate page?
TIA. Looking forward to hearing from you.
Hi,
It is possible to moderate reviews and you can approve them before publishing them on your site. Please get more details on this solution
https://help.cusrev.com/support/solutions/articles/43000484477-is-it-possible-to-moderate-reviews-
Yes, the customers are only able to submit reviews on the product page. It works like the comments of the post.
Hello,
Thanks for the advice. I have enabled moderation of reviews on my website.
The following is what I enabled:
“Enable manual moderation of reviews submitted by your verified customers. This setting applies only to reviews submitted in response to reminders sent by this plugin”
However people are still able to review without moderation if they are reviewing directly through my website and not through reminders.
How do I moderate reviews if somebody is reviewing directly through my website and if they are a guest on my website?
TIA!!
Hi,
To moderate the reviews submitted on the product page, you can go to Admin Dashboard > Settings > Discussion > Before a comment appears: enable option “Comment must be manually approved”.
We’ve also mentioned it in the solution above.
Plugin Support
cusrev
(@cusrev)
We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
