Support » Plugin: StatCounter - Free Real Time Visitor Stats » Blank screen on WP 3.6

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author StatCounter

    (@statcounter)

    Have you tried clicking “Plugins” and then “StatCounter Admin” from the left menu of your wordpress admin?

    You’ll need to enter your StatCounter project id and security code.

    Andrea Whitmer

    (@nutsandboltsmedia)

    Well, that’s the thing. I can’t get the to the project id and security code because Dashboard > StatCounter (where I would normally add the project) is blank. I finally broke down and used Firefox, but I just wanted to report the issue in Chrome.

    Plugin Author StatCounter

    (@statcounter)

    That’s interesting.

    “Dashboard > StatCounter” should not let you add the project id and security code.

    You should hve to go to “Plugins > StatCounter Admin” or “Settings > StatCounter Admin”.

    We’ve modified the plug in now to give a proper error message if you visit “Dashboard > StatCounter” without first setting your project id.

    Thank you for the feedback on this and I’m glad it is working for you now.

    Andrea Whitmer

    (@nutsandboltsmedia)

    Dashboard > StatCounter does not let me enter the project id and security code. That is where I am given the project id and security code to enter under Settings > StatCounter. I don’t know how to be any clearer than that.

    Plugin Author StatCounter

    (@statcounter)

    Can you talk me through how you normally install the StatCounter plugin? It shouldn’t require getting the project id from “Dashboard > StatCounter”. That was only intended for viewing the reports. It was not intended to help with the installation of the code.

    Andrea Whitmer

    (@nutsandboltsmedia)

    In order to enter the project id and security code, I first have to know what the project id and security code are supposed to be. They are found under Dashboard > StatCounter. I have to add the project (which I cannot do because it appears blank) and then the project id and security code are under project settings in Dashboard > StatCounter. Once I have them, I can copy and paste them under Settings > StatCounter.

    The problem is that I don’t know what they are when I’m using Chrome because Dashboard > StatCounter appears blank until the project id and security code are entered. It’s a circle – I can’t get the codes because the area that displays them is blank, but I have to enter the codes so that the area that displays them won’t be blank.

    Plugin Author StatCounter

    (@statcounter)

    Thanks for you patience in helping to resolve this.

    I understand the problem you are describing.

    I’m unable to recreate the Chrome error however I have included a possible fix for it. As I’m unable to recreate it, I don’t know if this will fix the issue.

    Can you test out the latest version of the plugin 1.6.5 and let me know if it’s fixed?

    http://downloads.wordpress.org/plugin/official-statcounter-plugin-for-wordpress.1.6.5.zip

    Many thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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