Blank Page after update

kev147
(@kev147)

9 years, 11 months ago

Just updated jetpack and now i cannot access ts dashboard or settings
Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author

Jeremy Herve

(@jeherve)

Jetpack Mechanic 🚀

9 years, 11 months ago

Could you try to update to the most recent version of Jetpack, 4.3.1, and let me know if you still experience issues?

If you do, could you try the following:

Open the dashboard page.
Open your browser console
Click on the Network tab
Refresh the page.
If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
Click on the “Response” tab in that new panel.
Copy the message displayed there.
Paste it here.
If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
Copy any errors displayed there, and paste them here.

Thanks!

Thread Starter

kev147

(@kev147)

9 years, 11 months ago

The problems that i notice are
stats link which showed in the jetpack along with dashboard and settings has vanished also dashboard and settings when clicked shows a blank page

thanks kev

Plugin Author

Jeremy Herve

(@jeherve)

Jetpack Mechanic 🚀

9 years, 11 months ago

stats link which showed in the jetpack along with dashboard and settings has vanished

That menu item was indeed removed in Jetpack 4.3. You should still be able to access your stats by clicking on “View All” in the Stats dashboard widget on your main dashboard page.

dashboard and settings when clicked shows a blank page

Does this still happen after updating to 4.3.1? If so, could you try the following:

Open the dashboard page.
Open your browser console
Click on the Network tab
Refresh the page.
If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
Click on the “Response” tab in that new panel.
Copy the message displayed there.
Paste it here.
If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
Copy any errors displayed there, and paste them here.

Thanks!

Thread Starter

kev147

(@kev147)

9 years, 11 months ago

Like this ? also i am running 4.3.1

<!DOCTYPE html>
<!--[if IE 8]>
<html xmlns="http://www.w3.org/1999/xhtml" class="ie8 wp-toolbar"  lang="en-GB">
<![endif]-->
<!--[if !(IE 8) ]><!-->
<html xmlns="http://www.w3.org/1999/xhtml" class="wp-toolbar"  lang="en-GB">
<!--<![endif]-->
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title>Jetpack &lsaquo; BSA-cuesports — WordPress</title>
<script type="text/javascript">
addLoadEvent = function(func){if(typeof jQuery!="undefined")jQuery(document).ready(func);else if(typeof wpOnload!='function'){wpOnload=func;}else{var oldonload=wpOnload;wpOnload=function(){oldonload();func();}}};
var ajaxurl = '/wp-admin/admin-ajax.php',
	pagenow = 'toplevel_page_jetpack',
	typenow = '',
	adminpage = 'toplevel_page_jetpack',
	thousandsSeparator = ',',
	decimalPoint = '.',
	isRtl = 0;
</script>
<meta name="viewport" content="width=device-width,initial-scale=1.0">
        <script type="text/javascript">
            var sdm_admin_ajax_url = {sdm_admin_ajax_url: 'http://www.bsa-cuesports.com/wp-admin/admin-ajax.php?action=ajax'};
            var sdm_plugin_url = 'http://www.bsa-cuesports.com/wp-content/plugins';
            var tinymce_langs = {
                select_download_item: 'Please select a Download Item:',
                download_title: 'Download Title',
                include_fancy: 'Include Fancy Box',
                open_new_window: 'Open New Window',
                insert_shortcode: 'Insert SDM Shortcode'
            };
        </script>
        <link rel='dns-prefetch' href='//s0.wp.com' />
<link rel='dns-prefetch' href='//s.w.org' />
<style type="text/css">
img.wp-smiley,
img.emoji {
	display: inline !important;
	border: none !important;
	box-shadow: none !important;
	height: 1em !important;
	width: 1em !important;
	margin: 0 .07em !important;
	vertical-align: -0.1em !important;
	background: none !important;
	padding: 0 !important;
}
</style>
<link rel='stylesheet' href='http://www.bsa-cuesports.com/wp-admin/load-styles.php?c=0&dir=ltr&load%5B%5D=dashicons,admin-bar,common,forms,admin-menu,dashboard,list-tables,edit,revisions,media,themes,about,nav-menus,widgets,site-icon,&load%5B%5D=l10n,buttons,wp-auth-check,farbtastic&ver=4.6.1' type='text/css' media='all' />
<!--[if lte IE 7]>
<link rel='stylesheet' id='ie-css'  href='http://www.bsa-cuesports.com/wp-admin/css/ie.min.css?ver=4.6.1' type='text/css' media='all' />
<![endif]-->
<link rel='stylesheet' id='embedpluswiz-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/embedplus-for-wordpress/css/embedplus_mce.css?ver=4.6.1' type='text/css' media='all' />
<link rel='stylesheet' id='font-awesome-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/graphene-shortcodes/css/font-awesome/css/font-awesome.min.css?ver=4.6.1' type='text/css' media='all' />
<link rel='stylesheet' id='grsc-admin-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/graphene-shortcodes/css/grsc.css?ver=4.6.1' type='text/css' media='all' />
<link rel='stylesheet' id='tribe-events-admin-menu-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/the-events-calendar/src/resources/css/admin-menu.min.css?ver=4.2.6' type='text/css' media='all' />
<link rel='stylesheet' id='tribe-common-admin-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/the-events-calendar/common/src/resources/css/tribe-common-admin.css?ver=4.2.6' type='text/css' media='all' />
<link rel='stylesheet' id='AtD_style-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/jetpack/modules/after-the-deadline/atd.min.css?ver=20150715' type='text/css' media='screen' />
<link rel='stylesheet' id='sportspress-admin-menu-styles-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/sportspress/assets/css/menu.css?ver=2.0.16' type='text/css' media='all' />
<link rel='stylesheet' id='dops-css-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/jetpack/_inc/build/admin.dops-style.css?ver=4.3.1' type='text/css' media='all' />
<link rel='stylesheet' id='components-css-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/jetpack/_inc/build/style.min.css?ver=4.3.1' type='text/css' media='all' />
<link rel='stylesheet' id='jetpack-icons-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/jetpack/css/jetpack-icons.min.css?ver=4.3.1' type='text/css' media='all' />
<link rel='stylesheet' id='genericons-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/jetpack/_inc/genericons/genericons/genericons.css?ver=3.1' type='text/css' media='all' />
<link rel='stylesheet' id='jetpack-admin-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/jetpack/css/jetpack-admin.min.css?ver=4.3.1-20121016' type='text/css' media='all' />
<link rel='stylesheet' id='nggmenu-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/css/menu.css?ver=2.1.50' type='text/css' media='all' />
<link rel='stylesheet' id='thickbox-css'  href='http://www.bsa-cuesports.com/wp-includes/js/thickbox/thickbox.css?ver=4.6.1' type='text/css' media='all' />
<link rel='stylesheet' id='sdm_admin_styles-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/simple-download-monitor/css/sdm_admin_styles.css?ver=4.6.1' type='text/css' media='all' />
<link rel='stylesheet' id='sportspress-activation-css'  href='http://www.bsa-cuesports.com/wp-content/plugins/sportspress/assets/css/activation.css?ver=4.6.1' type='text/css' media='all' />

Thread Starter

kev147

(@kev147)

9 years, 11 months ago

Any advancement on this problem please

Plugin Author

Jeremy Herve

(@jeherve)

Jetpack Mechanic 🚀

9 years, 10 months ago

@kev147 I’m afraid you pasted the whole page’s HTML code, and the error won’t be displayed there.

If you don’t see any errors when following the steps I posted above, could you contact us via this contact form so we can run some more tests with you?
http://jetpack.com/contact-support/

Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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