Hi @iwallace001
I think you have not deleted the old version and parallel install the new version. If yes then delete the old version it will surely work. Let me know if you still, have any issues.
I can confirm that i have deleted the previous version – the issue remains unchanged
what should i try next?
thanks
Hi @iwallace001
Thanks for letting me know. This issue could be from another plugin CSS code that is conflicting with our plugin.
Do you have any theme builder related plugin? If yes then please try to deactivate it once and check it’s working or not. else you can also try to deactivate each plugin one by one. you can try this after installing the “Health Check & Troubleshooting” plugin for safe testing.
thanks!! if you need further any help just let me know 🙂