Hello @marcelpuntacana,
Thank you for sharing your experience.
For clarity, your license was purchased on January 11. Our 14-day no-questions-asked refund policy applies until January 25. The refund request was submitted on March 2, which is over 45 days after purchase. We apply this policy consistently to all customers to ensure fairness.
Regarding multi-tour checkout functionality: WP Travel Engine is currently designed around single-tour booking per transaction. Multi-cart functionality is not part of the advertised feature set. Multi-cart availability was not raised as a requirement prior to purchase — had it been, we would have been upfront about its absence.
On March 1, you submitted a request through our paid customization service — a service clearly designated for bespoke development work. The request asked for full multi-cart architecture including combined checkout, separate backend bookings, Stripe/PayPal compatibility, upgrade safety, and proper email confirmations per excursion. Because this requires substantial development and structural changes to the booking workflow, our team provided an estimate of $2,500 for bespoke implementation.
This was not a mandatory charge or a hidden fee — it was an optional custom development proposal, submitted through a paid service you knowingly engaged, for a feature that does not currently exist in the core plugin.
We understand that certain tour business models benefit from multi-activity checkout, and this is why the feature is on our long-term roadmap. We appreciate your feedback and take product direction seriously.
If you’d like to discuss your specific case further, we are open to continuing the conversation.
Thank you!
Hi,
Thank you for your clarification. However, I must express my deep disagreement.
As a non-professional developer learning the tools step-by-step, it took me time to realize that such a basic e-commerce feature—a multi-item cart—was missing from a ‘PRO’ version. Expecting a beginner to identify technical gaps within 14 days is unrealistic when the software is marketed as a complete solution for tour operators.
It is inadmissible to sell a premium plugin in 2026 that cannot handle multiple bookings in one transaction. Since you are asking for $2,500 for a standard feature, I have decided to hire an external developer to fix your software’s limitations at a fair price.
I will ensure that my experience is shared with the community so other small business owners are aware of these hidden constraints before buying.
Thank you for your clarification. However, I must express my deep disagreement with your position.
As a non-professional developer learning these tools step-by-step, it took me time to realize that such a basic e-commerce feature—a multi-item cart—was missing from a ‘PRO’ version. Expecting a beginner to identify such technical gaps within 14 days is unrealistic, especially when the software is marketed as a complete solution for tour operators.
Furthermore, a developer tried to find a way to fix this, but the system seems locked, making any modification nearly impossible. I am convinced that this is done on purpose to force customers to pay for extremely expensive custom options later on.
It is inadmissible to sell a premium plugin in 2026 that cannot handle multiple bookings in one transaction. Since you are asking for $2,500 for a feature that should be standard, I have decided to hire an external provider to address your software’s limitations at a fair price.
I will ensure that my experience is shared with the community so other small business owners are aware of these hidden constraints before buying.
