Automatic request doesn’t work

  • Resolved Stefano

    (@csdshop)


    10 months, 2 weeks ago

    Hello, after some updates (WordPress 6.6.1 + Customer Reviews for WooCommerce 5.58.2) the automatic creation of a review reminder doesn’t work.


    We still have ON = Enable automatic follow-up emails with an invitation to submit a review
    Order status ON = On complete status on the order pages.

    From the order received after the 31/07/2024, on the order raw, we see only “No reminder has been sent yet”.

    On the other old orders (whem working) we saw: No reminders have been sent yet ; A reminder is scheduled for10 August 2024, 11:18 (GMT+0200).

    What I have to do for resolve it?

    Thank you!
    Stefano

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Stefano

    (@csdshop)

    10 months, 2 weeks ago

    update: now it’s seems turning on… only one order is without automatism? Seems so strange.

    Plugin Support pear8398

    (@pear8398)

    10 months, 1 week ago

    Hi,

    Thanks for using CusRev.

    Please edit that order and share some screenshots of order notes. And let me know what the scheduler on your site is. You can check this in Reviews > Settings > Review Reminder.

    Plugin Support bagel1317

    (@bagel1317)

    9 months, 3 weeks ago

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

    Thread Starter Stefano

    (@csdshop)

    9 months, 3 weeks ago

    Yesterday, I elaborated 5 orders, 1 of them doesn’t set any reminder (all ther order are in “completed” status).

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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