automatic plugin updates cause fatal error site crash

  • Resolved acteventsplanner

    (@acteventsplanner)


    9 years, 1 month ago

    I sent you an email last week, everytime the plugin automatically updates, we get this and it breaks our site..

    Fatal error: Uncaught Error: Call to undefined function portfolio_gallery_isset_table_column() in
    /homepages/13/…/wp-content/plugins/portfolio-gallery/includes/class-portfolio-gallery-install.php:52 Stack trace: #0

    /homepages/…/ParadiseEventProductionsSpain/gay/wp-content/plugins/portfolio-gallery/includes/class-portfolio-gallery-install.php(87): Portfolio_Gallery_Install::install_options() #1

    /homepages/…/wp-content/plugins/portfolio-gallery/includes/class-portfolio-gallery-install.php(20): Portfolio_Gallery_Install::install() #2

    /homepages/…./wp-includes/class-wp-hook.php(298): Portfolio_Gallery_Install::check_version(”) #3

    /homepages/…/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #4 /homepages/1 in

    /homepages/…/wp-content/plugins/portfolio-gallery/includes/class-portfolio-gallery-install.php on line 52

Viewing 3 replies - 1 through 3 (of 3 total)
  • huge-it-support-1

    (@huge-it-support-1)

    9 years, 1 month ago

    Dear acteventsplanner,

    Thank you for contacting us.

    Please, be kindly informed that we will need more details to investigate the case deeper and offer you an appropriate solution. That is why we are kindly asking you to send us an email to info [at] huge-it.com. We will be more that happy assist you.

    Please, include this forum link in your email.
    Looking forward to hearing from you soon.
    Thanks

    Thread Starter acteventsplanner

    (@acteventsplanner)

    9 years ago

    thank you, we have sent emails, and no one is responding, I am not sure what you need, it is really simple, we do automatic updates,
    after an automatic update happens, on more than one of our sites, you get these kinds of error messages .. i removed the path to our homegroup of course..

    you cant duplicate until another auto update occurs..

    when it happens the whole site is broken and down, if you cannot fix this, we have to remove these from all of our sites..

    thanks

    huge-it-support-1

    (@huge-it-support-1)

    9 years ago

    Dear acteventsplanner,

    Please, be kindly informed that all emails are answered within 24 hrs.
    Please, check your spam folder as well.
    In the case, if you cannot find it, please, mention your email subject so that we could detect your email?

    As for the issue, we asked you to contact us as our developers will need more details to understand the reason of the issue and offer you an appropriate solution.

    Looking forward to hearing from you soon.
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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