Auto-renewed without warning

  • Whatsapp Plugin

    (@jderely)


    18 hours, 44 minutes ago

    WPML charged me an automatic renewal with zero notice. No email warning before the charge, no invoice sent after. I only found out by checking my account myself. The license is not even in use anymore since my site no longer runs WPML. Asked for a refund and got pushback. This kind of silent auto-billing is not acceptable for a paid plugin. Be careful and check your renewal settings if you use this.

Viewing 1 replies (of 1 total)
  • Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    1 hour, 6 minutes ago

    Hello @jderely,

    We’re truly sorry to hear about your experience and completely understand your frustration. Please know that we take these matters very seriously.

    We refunded your payment yesterday and followed up on your concerns by email. Our renewal process is designed to be transparent: we send three notifications ahead of each renewal from purchases@wpml.org, though in this case it’s possible our message was caught by a spam filter.

    Once the refund is reflected on your end, we’d be grateful if you’d consider revisiting your review. And of course, please reach out if there’s anything else we can help with.

    Best Regards,
    Andrés

Viewing 1 replies (of 1 total)

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