auto assign system to support agent

  • Resolved Cristiano Zanca

    (@cristianozanca)


    6 years ago

    Hello Awesome Support,

    the auto assign system to support agent seems to has stopped working

    how can I reactivate it?

    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yeison Baron

    (@yeisonbp)

    6 years ago

    Hi @cristianozanca,

    Check in the agents’s profile if they have the “Can be assigned” box checked on the “Awesome Support: Preferences” section. Also, you can choose your default agent by going to Tickets – Settings – General tab in the first field.

    Regards.

    Thread Starter Cristiano Zanca

    (@cristianozanca)

    6 years ago

    Thank you,
    the issue is solved

    Kind Regards

Viewing 2 replies - 1 through 2 (of 2 total)

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