Hi – I am not sure what you mean by ‘assign an agent to a product’. Do you mean that if a ticket contains a particular product it always gets assigned to the same agent? If so, please check out this add-on: https://getawesomesupport.com/addons/smart-agent-assignment/
If that’s not what you’re looking for can you please give us some more details about what you mean?
Thanks very much!
Hi. I currently have a support agent. I need another agent to solve problems of a different topic. an agent would be in charge of one type of products and the other of others. When a customer buys a product, the agent in charge of that product is assigned. I do not know if I explain myself. I dont know English. thank you very much for your attention
Hi – I think you’re talking about the smart-agent add-on that I linked to in the prior reply above. With that add-on you can assign agents to particular products. When the user submits a ticket and chooses a product on the support form it will be routed only to agents assigned to those products.
I hope this helps.
Hi.
Thanks for the attention.
The smart-agent add-on has many features that I do not need.
In addition, that I have not commented before, would be for woocommerce products, because I have the payment tickets.
It would simply be assign agent by product, nothing more.
This seems very simple.
Would not there be another way?
A cordial greeting.
Hi:
Unfortunately we don’t have any other option to allow you to do what you need – you would have to write some custom code to do it otherwise.
Thanks.
Hi:
Since its been a while since we’ve heard from you about this issue we’re going to mark it resolved for now. If you need additional help please post your additional questions to this thread or a new thread.
Thanks for using Awesome Support!
