Appointments Admin Backend

  • Resolved kennysdi

    (@kennysdi)


    6 years, 10 months ago

    Hi,

    In the past, I could use the admin back-end to set appointments outside of the regular hours for appointments. But now, I can only set appointments that are within the service hours of the provider.

    The appointments are 1 hour blocks. In the past, I could adjust the hours to use the time base to set an appointment to half-hour starts (example start at 5:30 PM). Now, I can only set appointments by the hour on the hour (example cannot manually set a start of 5:30 PM, can only set for 4 PM or 5 PM).

    Is this working as intended?

    Best Regards & Thanks,
    Kenny

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 10 months ago

    Hello @kennysdi

    Hope you’re doing well!

    I am afraid this is a bug in the current plugin’s version. It is a known issue and our developers working on a fix.

    In case the quick fix will be released before the plugin’s update, we will share it in this thread.

    Have a good day and take care!

    Kind regards,
    Nastia

    Thread Starter kennysdi

    (@kennysdi)

    6 years, 10 months ago

    Oh! Whew! I’m glad that this isn’t an issue that I caused.

    My sympathies for the developers!

    Thanks for the information!

    Have a good day and take care yourself!

    Thanks,
    Kenny

    Thread Starter kennysdi

    (@kennysdi)

    6 years, 5 months ago

    Hi,

    Now, I cannot set any hours for meetings from the back-end.

    Is this a known issue?

    Thanks,
    Kenny

    Plugin Contributor Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    6 years, 5 months ago

    Hey there

    I tried to replicate this in a local site of mine, with no avail though.

    Could you please perform a conflict test, just to be sure that there’s no other plugin messing with that, and let us know in a new topic, as this one was initially created for another case? 🙂

    About the conflict test, first, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins and MU-plugins apart from Appointments, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.

    Thank you,
    Dimitris

    Thread Starter kennysdi

    (@kennysdi)

    6 years, 5 months ago

    Thank you!

    I will create a new topic to let you know how it all goes.

    I hope you have a great day!

    Thanks again,
    Kenny

Viewing 5 replies - 1 through 5 (of 5 total)
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