Analytics records some purchases twice

  • Resolved mrboats

    (@wpseiskaadmin)


    9 years, 6 months ago

    Using the latest version of your plugin and have observed that some purchases on my site are recorded twice into Google analytics e-commerce (show showing double revenue compared to actual revenue) while some are recorded just once (as should be). Woo onsite analytics correctly show the sales.

    Products are Woo Bookings and I’m also using YIThemes Vendor plugin and Google Analytics Dashboard for WP. All purchases (both those recorded correctly and those recorded twice) go via both the Vendor and Bookings and for the same product so neither product variations nor plugin variations correspond with the problem. Any ideas where to look?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Conversios

    (@tatvic)

    9 years, 6 months ago

    Hi,

    Sorry for the delay in response!

    We request you to share your store URL with us so we can troubleshoot the issue and help you to resolve the same.

    Additionally, it would be great if you can provide view level access of your analytics account at analytics2(at)tatvic(dot)com so we can verify the same.

    Hope to hear from you soon!

    Thanks & Regards!

    Thread Starter mrboats

    (@wpseiskaadmin)

    9 years, 6 months ago

    I contacted you over email.

    methtli

    (@methtli)

    9 years, 6 months ago

    Hi!
    We have the similar issue, how did you resolve this?

    Thread Starter mrboats

    (@wpseiskaadmin)

    9 years, 6 months ago

    Not resolved yet.

    Plugin Author Conversios

    (@tatvic)

    9 years, 6 months ago

    Hi all,

    We’re trying to figure out what is causing this issue! Will update soon as we fix this.

    Request your co-operation!

    Thanks & Regards.
    🙂

    Plugin Author Conversios

    (@tatvic)

    9 years, 2 months ago

    Hi,

    Connected via email thread so closing thread. If you need further help with this, please feel free to re-open this thread.

    Thanks & Regards!

Viewing 6 replies - 1 through 6 (of 6 total)

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