Analytics Enhanced Ecommerce not populating

  • Resolved Envirocycle

    (@enviroadmin)


    9 years, 3 months ago

    Hi Tatvic Team,

    Since more than a week now, the following sections of Analytics Enhanced Ecommerce are not populating :
    – Shopping Behavior Analysis:
    * Sessions with Product Views
    * Sessions with Add to Cart
    * Sessions with Check-Out
    – Checkout Behavior Analysis
    * Checkout View
    * Billing Information
    * Proceed To Payment

    Only the “Sessions with Transactions” are tracked.

    Everything was working for a long time until we notice it was not populating anymore.

    Our Analytics tracking ID is in the header.php

    There are only 2 checkboxes selected in the plugin settings:
    1- Add Enhanced Ecommerce Tracking Code
    2- Add Code to Track the Login Step of Guest Users (Optional)
    with the Impression Threshold set to 6

    Thank you for your help!

    Mathieu Leduc

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi Mathieu,

    Thank you for contacting us!

    Kindly, share with the following details/access with us:

    1. Provide Store URL with the plugin installed.
    2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter Envirocycle

    (@enviroadmin)

    9 years, 3 months ago

    Store URL: https://www.envirocycle.com/

    View level access of our analytics account have been shared to analytics2(at)tatvic(dot)com.

    Thank you for your help!

    Mat

    Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi Mat,

    Thank you for sharing access!

    We request you to contact us at analytics2(at)tatvic(dot)com so we can assist you further regarding your query.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 9 years, 3 months ago by Conversios.
Viewing 3 replies - 1 through 3 (of 3 total)

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