All things Site Kit turbo broken

Thanks for reaching out, and sorry to hear of your set up and “unknown error” experience when using the plugin. Certainly we’d be happy to investigate. In order to do so, please share the following:

1. Your Site Health information. You can use this form to share privately if preferred.  
2. At what stage do you encounter the “Unknown error: please retry” message. If possible, please share a recording of this experience. You can use a service such as Loom or Zight to share a screen recording, while using the same form to share this privately. 
3. “All integrations are showing as failed most of the time. Though sometimes they do appear like they were properly connected, clicking on any of them to view details only shows a failure to connect.”.
   It sounds like you were, at least at some stage, able to set up the plugin. If you recall, or if you still encounter such behavior, can you share what you’re clicking on, and the specific error? As with the directly above, feel free to share a recording so we can investigate.

Once we have the above, we’ll be able to advise on this further. See also notes related to your other comments below:

This may or may not be related to a recent sitemap issue I had with LiteSpeed Cache.
The plugin was making my XML sitemaps unreadable to Google Search Console. After uninstalling LiteSpeed Cache, I regenerated the sitemaps using Yoast SEO and resubmitted them to Google Search Console.

I don’t believe this is the cause, as Site Kit doesn’t make use or interact with any existing sitemaps, whether using WordPress core sitemap functionality or third party sitemaps.

It may also be connected to the fact that several Google accounts previously had ownership/verification access to the site. I’ve since streamlined this so that only one Google account (which I control) is the verified owner.

I don’t suspect this is related to verification with Search Console, give Site Kit can automatically verify site ownership. It’s possible that if you’re sharing a WordPress administrator login, which may be tied to your own Google account, could be resulting in errors if another user logs in with that account and connected a different Google service, then using their own Google account. Site Kit will switch to that Google account, possibly causing permission issues with previously connect Google services.

I’m happy to go nuclear on this, performing as hard a reset/wipe of anything & everything if needed — I have no sensitive data that can’t be wiped or reset.

Great to know that you’re willing to perform such steps, although I suspect this isn’t related to your local machine, and is more host or third party plugin related if not permission related. We’ll know more once we can see the errors output.

Prior to properly understanding this forum, I submitted a Google diagnostics form with the Site Health data about a week ago.

I did notice such a form coming in, but it was tied to another users support topic. Once you resubmit and reference your own, we can investigate this further. Do let me know if you have any questions with the above. Thank you!

Many thanks for sharing @nekurorishasu. I reviewed your Site Health information and it’s stating your site is connected, with some Google services active. Based on this, can you share what errors you’re seeing at the top of the Site Kit dashboard?

If preferred, feel free to share a recording or some screenshots of what you’re facing. We need to determine the error mentioned so we can provide the most appropriate troubleshooting steps. Thank you.

Note that in relation to your site not being indexed, we can only assist with Site Kit specific queries. This is the same your query related to your site performance and any difference with or without Yoast active.

Understood, thanks for the update @nekurorishasu. Given the Unknown Error (code: Unable to retrieve site connection message, lets perform some checks. First of all, have you tried a plugin reset? If not, go ahead and do so via (Tools > Available Tools > Reset Site Kit). Once reset, please go ahead and connect once more.

Let me know how you get on after a reset. If any error occurs, let me know what error this is, and at what stage. Should it be related to your site URL, we can then make some changes in your WordPress general settings, or should it be related to an invalid callback, we can try and make some modifications to the URL.

Thanks for the update. Given you already tried a plugin reset, based on the error you see it sounds like some site records are mismatching on what we term the Site Kit service. What we can try next, is to add a www prefix to your site so it’s considered as a new site not already registered. To do so, please follow the steps below:

1. Visit your WordPress general settings page (Settings > General).
2. Temporarily switch both your “WordPress Address (URL)” and “Site Address (URL)” to https://www.ne******.com (with the www prefix – which you don’t have at present).
3. Log back into your site when requested.
4. Attempt to set up Site Kit once more.

Let me know how you get on with the above, or ask if you have any questions. I’m also curious as to why you have some modules appearing as connected if you already have reset Site Kit. Resetting disconnects this, so you may wish to first of all reset once more, prior to the steps above.

Note that we can reverse the above afterwards, so any changes you make won’t be permanent.