AiO box missing on pages

  • Resolved elarpa

    (@elarpa)


    2 years, 1 month ago

    I have installed the Lite version on 5 sites (the same install). It is a multisite installation, meaning there is only one plugin install for all sites.

    On one of the sites there is no box for editing title and description on PAGES (but there is on POSTS).

    On the other 4 sites the box for editing title and description is there on both PAGES and POSTS.

    I have checked the settings and cannot see any difference in the settings.

    I have also tried to deactivate the plugin and activate it again. No change.

    Still no box for editing title and description on PAGES on that one site.

    What is going on?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    2 years, 1 month ago

    Hi @elarpa,

    Thanks for reaching out. It might be possible that we need to request more details from you. Would you mind using the basic question form here, and send us the details so we can assist you with this?

    https://aioseo.com/contact/

    We’ll be looking forward to your message. I’ll mark this thread as Resolved in the meantime. But feel free to add more details if you believe it’s needed.

    Thread Starter elarpa

    (@elarpa)

    2 years, 1 month ago

    The link is only for paying users. I am using the free version.

    Problem not solved.

    Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    2 years, 1 month ago

    Hi @elarpa,

    Yes, but the basic form is for anyone. Kindly use it so we can assist you promptly.

    Thread Starter elarpa

    (@elarpa)

    2 years, 1 month ago

    Hi Ali,

    I submitted the basic form yesterday morning…

    Why can´t you help here, so that everyone else can se the problem and solution?

    Ali Darwich

    (@tokyobiyori)

    SUPER-O EL MOPO

    2 years, 1 month ago

    Hi @elarpa,

    Thanks for your reply. Since you’re mentioning multiple sites, and it’s a multisite installation, it’s likely we’ll have to request confidential information about your setup, that’s why it’s better to follow up with you via our private support platform.

Viewing 5 replies - 1 through 5 (of 5 total)

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