Hi there.
The administrator is automatically set as a support agent.
It is possible to make any user an agent by navigating to the user ‘Edit’ page and selecting the appropriate option.
Does this help?
Yes, it helps. Thanks.
But … it seems that this is a problem in the email notification about new received ticket, notification to admin/agent and assigned agent.
Regards
Hi there.
Please can you explain further as to what you mean regarding the email notifications?
Are you not receiving email notifications?
Hi,
When registration is required for the user, I am receiving the notification. But not all, I’m not sure. When the registration is not required, I do not receive e-mail notifications. So, I do not even know that I am the agent. I do not even know that I got a ticket.
When the ticket is set to Pending, I do not take any notice.
I see the ticket only when I log into Admin Dashboard and get into the tickets. Strange.
Thank you for letting us know.
I will look into this and try sort it out for the next release.
