• Resolved bvr1992

    (@bvr1992)


    When I want to create a Google Analytics account, the next page shows the next phrase: account token is missing. Can you help me?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reporting. Can you share your Site Health information here or privately and we’d be happy to troubleshoot this issue with you?

    Thread Starter bvr1992

    (@bvr1992)

    
    ### wp-core ###
    
    version: 5.5
    site_language: nl_NL
    user_language: nl_NL
    timezone: +01:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/customer/www/voetbalverleden.nl/public_html
    wordpress_size: 44,37 MB (46529623 bytes)
    uploads_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/uploads
    uploads_size: 6,49 MB (6805665 bytes)
    themes_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/themes
    themes_size: 8,48 MB (8887286 bytes)
    plugins_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/plugins
    plugins_size: 25,06 MB (26276960 bytes)
    database_size: 4,73 MB (4964352 bytes)
    total_size: 89,13 MB (93463886 bytes)
    
    ### wp-active-theme ###
    
    name: Astra (astra)
    version: 2.5.0 (latest version: 2.5.4)
    author: Brainstorm Force
    author_website: http://wpastra.com/about/
    parent_theme: none
    theme_features: core-block-patterns, astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, widgets, menus
    theme_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/themes/astra
    auto_update: Uitgeschakeld
    
    ### wp-themes-inactive (3) ###
    
    Twenty Nineteen: version: 1.6, author: het WordPress team (latest version: 1.7),Auto-updates uitgeschakeld
    Twenty Seventeen: version: 2.3, author: het WordPress team (latest version: 2.4),Auto-updates uitgeschakeld
    Twenty Twenty: version: 1.4, author: het WordPress team (latest version: 1.5),Auto-updates uitgeschakeld
    
    ### wp-plugins-active (2) ###
    
    Elementor: version: 3.0.2, author: Elementor.com, Auto-updates uitgeschakeld
    Site Kit by Google: version: 1.14.0, author: Google, Auto-updates uitgeschakeld
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Niet beschikbaar
    imagemagick_version: Niet beschikbaar
    file_uploads: File uploads is turned off
    post_max_size: 128M
    upload_max_filesize: 128M
    max_effective_size: 128 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.27
    
    ### wp-server ###
    
    server_architecture: Linux 3.12.18-clouder0 x86_64
    httpd_software: Apache
    php_version: 7.3.20 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 768M
    max_input_time: 120
    upload_max_size: 128M
    php_post_max_size: 128M
    curl_version: 7.66.0 OpenSSL/1.1.1g-fips
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: false
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.26-29-log
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/customer/www/voetbalverleden.nl/public_html/wp-content
    WP_PLUGIN_DIR: /home/customer/www/voetbalverleden.nl/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### google-site-kit ###
    
    version: 1.14.0
    php_version: 7.3.20
    wp_version: 5.5
    reference_url: https://voetbalverleden.nl
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    active_modules: site-verification, search-console, analytics, pagespeed-insights
    required_scopes: 
    	openid: ✅
    	https://www.googleapis.com/auth/userinfo.profile: ✅
    	https://www.googleapis.com/auth/userinfo.email: ✅
    	https://www.googleapis.com/auth/siteverification: ✅
    	https://www.googleapis.com/auth/webmasters: ✅
    	https://www.googleapis.com/auth/analytics.readonly: ✅
    search_console_property: https://voetbalverleden.nl/
    analytics_account_id: none
    analytics_property_id: none
    analytics_profile_id: none
    analytics_use_snippet: yes
    
    
    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. While nothing immediately stands out from the information provided can you inform me if the same issue arises after you attempt Analytics account creation using a Chrome browser incognito window?

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Plugin Support James Osborne

    (@jamesosborne)

    @bvr1992 Just to let you know there have been changes at service level to ensure users with no previously existing Analytics accounts were able to get setup successfully. We suspect this may have been the case with you.

    You’ll find out more details below:
    https://github.com/google/site-kit-wp/issues/1989

    If you’re unable to successfully get setup get in touch and we’d be happy to help.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Account token is missing’ is closed to new replies.