Hi:
If you as the agent want to be able to “accept” or “reject” a quote, you might be able to do it with a combination of the CUSTOM STATUS and NOTIFICATIONS add-ons.
With the custom status add-on you’d create two new statuses: “ACCEPT QUOTE” and “REJECT QUOTE”. Then you would create notifications around those statuses to the client.
However, the statuses are a DROPDOWN, not a button. So you (the agent) would have to change the ticket status and then save the updated ticket in order to trigger the notifications.
I hope this helps.
Hello,
Thank you for your fast reply. Is the NOTIFICATION adons free or paid. Please let me know how can I get it?
Can you please let me know, how to use the custom status into the tickets?
Hello:
The Notifications add-on is a premium add-on as well as the custom status one. You can find information about them at the following urls:
Notifications: https://getawesomesupport.com/addons/notifications/
Custom Status: https://getawesomesupport.com/addons/custom-status/
Documentation for Custom Status is here: https://getawesomesupport.com/documentation/custom-status-add/creatingadding-custom-statuses/
Thanks.
Hello,
Thank you so much for the information.
One more question, I have to buy the “NOTIFICATION” ad-on one time or I have to pay for it every year?
Hi:
By default its a subscription. If you cancel the subscription you wouldn’t get updates and support after the first year. It’ll keep working but, as with everything else, there’s no guarantee that it continues to work if WP is updated or Awesome Support core is updated etc.
I have found this(below) on the Awesome Support website.
“E-mail notifications are a key feature of Awesome Support. There is no point in having a support system that doesn’t notify agents when a new ticket is created, or that doesn’t notify users that a new reply is available.
Of course, Awesome Support has a built-in e-mail notification system. The plugin can send out e-mail notifications when a ticket is created, when it is closed, when an agent replies to a ticket, and when a client replies to his/her ticket.
If you don’t need all these notifications, you can disable them. You can also edit the e-mail notification content to your liking.”
As it is the default feature of Awesome support plugin, why I should use the ad-on “Notification” ?
I have found this(below) on the Awesome Support website.
“E-mail notifications are a key feature of Awesome Support. There is no point in having a support system that doesn’t notify agents when a new ticket is created, or that doesn’t notify users that a new reply is available.
Of course, Awesome Support has a built-in e-mail notification system. The plugin can send out e-mail notifications when a ticket is created, when it is closed, when an agent replies to a ticket, and when a client replies to his/her ticket.
If you don’t need all these notifications, you can disable them. You can also edit the e-mail notification content to your liking.”
As it is the default feature of Awesome support plugin, why I should use the ad-on “Notification” ?
Hi:
The notifications add-on gives you more flexibility in who gets notified for new tickets and replies. Based on the discussion in this thread I thought you might need it. You can certainly try to use the existing basic notifications in TICKETS->SETTINGS->EMAILS first if you like to see if that meets your needs.
Thanks.
Hi:
Its been a few days since we last heard from you so we’re assuming this issue is resolved. As such, we’ll mark this thread resolved.
Thank you for using Awesome Support!
