5+ Star Support Organisation

I was dealing with hardware and software support organisations for over 30 years in my career within IT. In many cases, after waiting for days for a first feedback, I was seriously asked ‘Have you re-booted your PC ?’ …

So I was really surprised to receive a first feedback from Matthew within a few hours after I submitted my case. Not only that he has understood my question but also offered JS coding for free to overcome my problem. I have never experienced such a kind of support – simply amazing. This is the way how to bond your customers.

If you need someone to create a use case for the ‘missing functionality’, please come back to me.