Support » Plugin: WP Live Chat Support » 403 on get_messages

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @colewebdev,

    Thank you so much for getting in touch, we really appreciate your time.

    Yes, preventing access to the REST API would cause the 403 error which would prevent any calls to retrieval or storage from the system.

    We make use of the REST API for improved performance on database requests, as this helps us optimize the system and reduces load on your server.

    I hope this helps?

    Thanks. The plugin I use to restrict access to the REST API (WP Cerber) allows me to whitelist plugins using their namespace value. Do you have a namespace for this plugin that would allow me to whitelist it?

    https://wpcerber.com/hardening-wordpress/

    Plugin Author DylanAuty

    (@dylanauty)

    Hi @colewebdev,

    Thank you so much for your time on this one, it is greatly appreciated.

    Yes you should be able add the following REST API namespace to WP Cerber:
    – wp_live_chat_support

    I hope this helps?

    That seemed to do the trick! Thanks for the support.

    Plugin Author DylanAuty

    (@dylanauty)

    Hi @colewebdev,

    My pleasure, have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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